Client Engagement Specialist

Woods & Co; East Hartford (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Woods & Co is seeking a Client Engagement Specialist in Connecticut to serve as the day-to-day contact for a major government client. The Associate Account Manager / Customer Success Manager role focuses on operational delivery, governance, and risk management within a high-stakes public sector program.

The position is full-time, based in Connecticut or within an hour of East Hartford, with occasional national travel.

Qualifications

• Experience managing government contracts.
• Ideally experience in technology-enabled service delivery, road safety, enforcement, or government technology programs.
• Strong data analysis and reporting skills with the ability to translate insights into actionable recommendations.
• Demonstrated problem-solving ability and coordination of tasks to support an Account Manager.
• Exceptional communication and influencing skills with government and senior internal stakeholders.
• Highly organized with strong attention to detail under deadlines.
• Sound judgment and pragmatic problem-solving under pressure.
• Proactive, self-directed style with ability to lead through influence.
• Unwavering professional integrity, confidentiality, and accountability.

Responsibilities

• Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations.
• Act as the primary operational point of contact for the government client, building trust and addressing concerns.
• Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively.
• Contribute to tender and proposal responses, contract renewals, and supporting documentation.
• Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and records.
• Prepare and quality-assure program documentation—weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs.
• Support executive briefings and presentations that demonstrate program performance and value to the client.
• Maintain structured risk registers and drive timely resolution through escalation and coordination.
• Build and sustain relationships with a broad network of stakeholders.
• Apply data analysis to monitor performance, identify trends, and surface insights for proactive issue management.
• Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports.
• Conduct research and analysis to inform planning and strategic decisions.
• Champion continuous improvement across program operations.
• Support field deployment coordination and WHS incident reporting.

Skills

Government contracts

Data analysis

Communication

Stakeholder management

Problem-solving

Organizational skills

Job description

Client Engagement Specialist | Connecticut

Be the day-to-day client contact for a cutting-edge technology company working with a major government client.

Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for an Associate Account Manager / Customer Success Manager to support their Connecticut government program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving, and this brand-new role in their US structure is central to keeping that mission on track for one of their most important public sector clients.

This is a full-time, salaried position based in Connecticut (or within around an hour of East Hartford — the Boston and New York areas work too), reporting to the Account Manager.

The Role

Acting as the day-to-day contact for the client, you'll support the end-to-end operational and client management performance of a Mobile Speed Camera (MSC) government program. You'll bring proactive stakeholder engagement, rigorous operational oversight, and data-driven analysis that anticipates risk, demonstrates contractual performance, and protects and grows the client relationship. It's a role suited to someone who's strategically minded, operationally sharp, and comfortable navigating complex government environments — with real scope to shape service delivery outcomes and contribute directly to contract retention and growth.

What's In It For You?

• Base salary of $65,000-$80,000
• Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery
• Play a genuinely high-trust role as a representative of the business to a major government client
• Significant scope to shape service delivery outcomes and influence contract retention and growth
• Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
• Work alongside a broad, collaborative internal network spanning operations, systems, and delivery

What Do You Do?

• Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations
• Act as the primary operational point of contact for the government client, building trust and addressing concerns before they
• Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively
• Contribute to tender and proposal responses, contract renewals, and supporting documentation
• Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and accurate records
• Prepare and quality-assure program documentation — weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs
• Support executive briefings and presentations that demonstrate program performance and value to the client
• Maintain structured risk registers and drive timely resolution through internal escalation and coordination
• Build and sustain relationships with a broad network of internal and external stakeholders
• Apply data analysis to monitor performance, identify trends, and surface insights that enable proactive issue management
• Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports
• Conduct research and analysis to inform planning, presentations, and strategic decisions
• Champion continuous improvement across program operations
• Support field deployment coordination and WHS incident reporting in line with health and safety requirements

What Do You Need?

• Experience managing government contracts is essential
• Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
• Strong data analysis and reporting skills, with the ability to translate insights into actionable recommendations
• Demonstrated problem-solving ability and strength in coordinating tasks to support an Account Manager with client requests
• Exceptional communication and influencing skills, able to engage confidently with government and senior internal stakeholders
• Highly organized, with strong attention to detail under competing deadlines
• Sound judgment and pragmatic problem-solving under pressure
• A proactive, self-directed style with the ability to lead through influence
• Unwavering professional integrity, confidentiality, and accountability

A Few Practicalities

• Based in Connecticut, or within around an hour of East Hartford (Boston and New York areas welcome to apply)
• Must be willing to pass a police and driving history check (plus any additional client-required checks)
• Occasional national travel at short notice
• As a global company, some early mornings, evenings, or weekends may be required

Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.