Account Manager

Woods & Co; East Hartford (CT); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Incentive plan up to $5,000

Base salary $130,000-$150,000

Job summary

Woods & Co Recruitment is seeking a senior Account Manager to lead the Connecticut program for a global technology partner focused on imaging and AI for road safety. You will own end-to-end delivery, client interface, and governance, expanding the existing government relationship while maintaining safety and quality.

Based in Connecticut, or nearby, you’ll report to the General Manager, US, with an established role and an incentive plan.

Qualifications

• Experience managing government contracts.
• Experience in technology-enabled service delivery or government programs is preferred.
• Strong governance—planning, execution, and reporting.
• Comfort with operating systems, maintenance, and metrics.
• Experience building or improving SOPs and driving continuous improvement.
• Analytical skills with focus on data integrity.
• Familiarity with ISO-certified management systems is a plus.

Responsibilities

• Lead and manage the Connecticut program as the key client contact.
• Drive strategic resource planning and resolve priorities.
• Ensure timely delivery of contractual obligations with high safety/quality.
• Identify and grow opportunities within the account, including asset sales.
• Champion continuous improvement across safety, quality, and cost.
• Analyze program data to build KPI reports and deliverables.
• Manage timelines and risks, including exec-level reporting.
• Operate in line with ISO 9001, 45001, 27001, and 14001 systems.

Skills

Govt contracts

Tech-enabled services

Road safety programs

Program governance

SOP development

Data analytics

ISO MS familiarity

Job description

Join a mission-driven tech company saving lives on America's roads.

Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for a senior Account Manager to lead their Connecticut program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving — and this role sits right at the heart of that mission.

This is a full-time, salaried position reporting to the General Manager, US. It's an established role within the business — the previous Account Manager has moved on, opening up the opportunity for a strong "farmer" to step in and continue growing an already valuable government relationship.

The Role

This is a key management position responsible for the successful, end-to-end delivery of the Connecticut program — operations, reporting, maintenance, and governance — while acting as the primary client interface. You'll define and refine service delivery strategy, keep safety and quality front and center, and make sure the customer experience stays best-in-class. As a senior farmer in this seat, you'll be focused on deepening and growing an existing account relationship rather than net-new business development. If you love owning a program from planning through delivery and thrive on strong relationships (internal and external), this one's for you.

What's In It For You?

• Base salary of $130,000-$150,000
• Incentive plan of up to $5,000 for the sale of additional technology assets
• Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery
• Work alongside some of the sharpest minds in road safety tech
• Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
• Take ownership of a high-visibility, established program with genuine influence over strategy and delivery

What Do You Do?

• Lead and manage the day-to-day Connecticut program as the key client point of contact
• Drive strategic resource planning decisions and resolve competing priorities
• Ensure timely delivery of all contractual obligations to the highest safety and quality standards
• Identify and grow opportunities within the existing account, including the sale of additional technology assets
• Champion continuous improvement across safety, quality, and cost
• Analyze program data to build reports that track performance, KPIs, and deliverables
• Manage project timelines and risks, including daily, weekly, and monthly reporting to executives and the customer
• Operate in line with established ISO 9001, ISO 45001, ISO/IEC 27001, and ISO 14001 systems

What Do You Need?

• Experience managing government contracts is essential
• Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
• A track record of strong program governance — planning, execution, stakeholder engagement, and reporting
• Comfort with technical/operational systems, maintenance, and performance metrics
• Experience building or improving SOPs and driving continuous improvement
• Sharp analytical skills with a genuine focus on data integrity
• Familiarity with ISO-certified management systems is a plus

A Few Practicalities

• Based in Connecticut, or within around an hour of East Hartford
• Must be willing to pass a police and driving history check (plus any additional client-required checks)
• Occasional national travel at short notice
• As a global company, some early mornings, evenings, or weekends may be required

Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.