Client Engagement Specialist

Woods & Co; East Hartford (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Job summary

Woods & Co is seeking a Client Engagement Specialist/Associate Account Manager/Customer Success Manager to serve as the day-to-day client contact for a Connecticut government program. The role focuses on end-to-end operational and client management for a Mobile Speed Camera project, under the Account Manager, delivering proactive governance and risk-aware performance.

The position offers a base salary, comprehensive benefits, and opportunities to influence contract retention and growth within a

Qualifications

• Experience managing government contracts is essential.
• Strong data analysis and reporting skills to translate insights into recommendations.
• Exceptional communication and influencing skills with government and senior internal stakeholders.

Responsibilities

• Support the Account Manager in developing plans, timelines, budgets, and governance frameworks.
• Serve as the primary operational contact for the government client and maintain trust.
• Manage day-to-day operations ensuring contractual compliance and KPI tracking; escalate risks as needed.
• Contribute to tender responses, contract renewals, and supporting documentation.
• Prepare governance meeting materials, action tracking, and accurate records.
• Develop and maintain program reports, dashboards, and client-facing documents.
• Support executive briefings and presentations demonstrating program value.
• Maintain risk registers and coordinate timely issue resolution across teams.
• Build relationships with internal and external stakeholders to support program success.
• Apply data analysis to monitor performance and surface actionable insights.

Skills

Government contracts management

Data analysis and reporting

Stakeholder engagement

Communication and influencing

Organizational skills

Problem solving

Job description

Client Engagement Specialist | Connecticut

Be the day-to-day client contact for a cutting-edge technology company working with a major government client.

Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for an Client Engagement Specialist/Associate Account Manager / Customer Success Manager to support their Connecticut government program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving, and this brand-new role in their US structure is central to keeping that mission on track for one of their most important public sector clients.

This is a full-time, salaried position based in Connecticut (or within around an hour of East Hartford - the Boston and New York areas work too), reporting to the Account Manager.

The Role

Acting as the day-to-day contact for the client, you'll support the end-to-end operational and client management performance of a Mobile Speed Camera (MSC) government program. You'll bring proactive stakeholder engagement, rigorous operational oversight, and data-driven analysis that anticipates risk, demonstrates contractual performance, and protects and grows the client relationship. It's a role suited to someone who's strategically minded, operationally sharp, and comfortable navigating complex government environments - with real scope to shape service delivery outcomes and contribute directly to contract retention and growth.

What's In It For You?

• Base salary of $65,000-$80,000
• Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Join a company guided by five core values - Impact, Collaboration, Integrity, Care, and Delivery
• Play a genuinely high-trust role as a representative of the business to a major government client
• Significant scope to shape service delivery outcomes and influence contract retention and growth
• Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
• Work alongside a broad, collaborative internal network spanning operations, systems, and delivery

What Do You Do?

• Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations
• Act as the primary operational point of contact for the government client, building trust and addressing concerns before they escalated
• Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively
• Contribute to tender and proposal responses, contract renewals, and supporting documentation
• Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and accurate records
• Prepare and quality-assure program documentation - weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs
• Support executive briefings and presentations that demonstrate program performance and value to the client
• Maintain structured risk registers and drive timely resolution through internal escalation and coordination
• Build and sustain relationships with a broad network of internal and external stakeholders
• Apply data analysis to monitor performance, identify trends, and surface insights that enable proactive issue management
• Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports
• Conduct research and analysis to inform planning, presentations, and strategic decisions
• Champion continuous improvement across program operations
• Support field deployment coordination and WHS incident reporting in line with health and safety requirements

What Do You Need?

• Experience managing government contracts is essential
• Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
• Strong data analysis and reporting skills, with the ability to translate insights into actionable recommendations
• Demonstrated problem-solving ability and strength in coordinating tasks to support an Account Manager with client requests
• Exceptional communication and influencing skills, able to engage confidently with government and senior internal stakeholders
• Highly organized, with strong attention to detail under competing deadlines
• Sound judgment and pragmatic problem-solving under pressure
• A proactive, self-directed style with the ability to lead through influenceUnwavering professional integrity, confidentiality, and accountability

A Few Practicalities

• Based in Connecticut, or within around an hour of East Hartford (Boston and New York areas welcome to apply)
• Must be willing to pass a police and driving history check (plus any additional client-required checks)
• Occasional national travel at short notice
• As a global company, some early mornings, evenings, or weekends may be required

Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.