Client Engagement Specialist

Acusensus; East Hartford (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Acusensus is seeking an operations-focused professional to act as the key link between our team and a major government client, ensuring the Connecticut state road safety program runs smoothly and the relationship is protected and grown.

You will own day-to-day client contact, assist the Account Manager with plans, budgets, and governance, monitor KPIs, and prepare reports while coordinating resources for field operations in Connecticut.

Qualifications

• Experience in account management, client management, or operations management in a complex, multi-stakeholder environment.
• Strong analytical skills, with the ability to turn operational data into clear recommendations.
• Experience managing government contracts or working in a regulated, compliance-driven environment, with an understanding of SLAs, KPI reporting, and contract governance.
• A track record of managing multiple concurrent programs in a dynamic environment.
• Exceptional communication and stakeholder management skills, with confidence engaging senior government and internal stakeholders.
• A proactive, self-directed working style, with strong judgement under pressure.

Responsibilities

• Act as the primary day-to-day operational contact for the government client, building trust and resolving concerns before they escape.
• Support the Account Manager on program plans, timelines, budgets, and governance frameworks.
• Monitor contractual compliance and KPIs, proactively flagging and escalating risks.
• Prepare and quality-assure client reports, invoicing, program plans, and risk/issue logs.
• Apply data analysis to track performance metrics, surface trends, and inform decisions.
• Help plan and run governance meetings and client forums, including agendas and action tracking.
• Contribute to tender responses, contract renewals, and supporting documentation.
• Coordinate program resources, equipment, materials, and personnel to keep field operations running smoothly.

Skills

Account management

Client management

Operations management

Analytical skills

KPI reporting

Stakeholder management

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Project Management

Bachelor's degree in Engineering

Bachelor's degree in Data Analytics

Bachelor's degree in Public Policy

Job description

About us

Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. We provide advanced AI and hardware technology deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions, used by governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a global team solving one of society's toughest challenges, and we're just getting started.

About the role

You'll be the key operational link between Acusensus and a large government client, keeping a state road safety program running smoothly while protecting and growing the relationship that makes it possible.

What you'll do:

• Act as the primary day-to-day operational contact for the government client, building trust and resolving concerns before they escape
• Support the Account Manager on program plans, timelines, budgets, and governance frameworks
• Monitor contractual compliance and KPIs, proactively flagging and escalating risks
• Prepare and quality-assure client reports, invoicing, program plans, and risk/issue logs
• Apply data analysis to track performance metrics, surface trends, and inform decisions
• Help plan and run governance meetings and client forums, including agendas and action tracking
• Contribute to tender responses, contract renewals, and supporting documentation
• Coordinate program resources , equipment, materials, and personnel to keep field operations running smoothly

About you

You're a strategic, operationally sharp professional who's comfortable navigating complex government environments and influencing outcomes without direct authority.

You’ll bring:

• Experience in account management, client management, or operations management in a complex, multi-stakeholder environment
• Strong analytical skills, with the ability to turn operational data into clear recommendations
• Experience managing government contracts or working in a regulated, compliance-driven environment, with an understanding of SLAs, KPI reporting, and contract governance
• A track record of managing multiple concurrent programs in a dynamic environment
• Exceptional communication and stakeholder management skills, with confidence engaging senior government and internal stakeholders
• A proactive, self-directed working style, with strong judgement under pressure
• A bachelor's degree in Business Administration, Project Management, Engineering, Data Analytics, or Public Policy is highly regarded
• Experience in road safety, enforcement, surveillance technology, or government technology programs is highly regarded.

One thing worth knowing: this role occasionally requires you to reside within 1 hour of our office in East Hartford to ensure you can easily connect with the client as needed.

Real ownership, real impact
You'll be the operational engine behind a state government road safety program, helping deliver technology that changes driver behaviour and saves lives across Connecticut.

Room to shape the role
This position has genuine scope to influence service delivery outcomes, contribute to contract retention and growth, and build your career in complex government contract management.

Key Details

• Medical
• dental
• vision
• 401k
• PTO

Salary: $65,000 to $80,000

Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.