Client Engagement Specialist

NorthKey Community Care; Covington (KY); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Up to 12% annual bonus

PTO 16 days first year including your

10 paid holidays

Health insurance

401(k) with employer match

Student loan forgiveness via PSLF

In-service training

Strong team and family-oriented work环境

Job summary

NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach and enhance engagement in mental health and substance use services. Based at the Florence, KY outpatient office, travel to rural counties is required and reliable transportation is needed.

Hours are Monday–Friday, 8:30 am–5:00 pm. The role emphasizes assisting clients, tracking engagement, and ensuring timely chart and grant compliance, with competitiveness in benefits and a supportive team

Qualifications

• High school diploma or GED required.
• Relevant education, training, experience, knowledge, and expertise to meet the needs of the client.

Responsibilities

• Assist clients in a professional manner to achieve identified goals.
• Track client engagement in services for assigned staff members.
• Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
• Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements.
• Conduct client interviews as required for grant compliance.
• Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
• Complete timely and accurate documentation.
• Meet all documentation requirements as defined by NorthKey policies.
• Participate in planned supervision and case consultation conferences as necessary.
• Come prepared to meetings and keep administrator informed.
• Adhere to confidentiality in all matters pertaining to client information.

Education

High school diploma or GED

Job description

NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach to clients to enhance and encourage engagement in mental health and substance use services, identify barriers to participation in services, and assist with resources. The position will be based at NorthKey's outpatient office in Florence, KY. This position will require travel to our rural counties. You MUST have reliable transportation. Hours are generally Monday-Friday, 8:30 am-5:00 pm.

Perks & Pay

• Salary: $14.00 an hour
• Up to 12% annual bonus
• Strong team and family-oriented work environment
• Generous plan for paid time off (PTO) (16 days your first year, including your Birthday)
• 10 Paid Holidays
• Individual and family health insurance and other insurance plans offered
• 401(k) with employer match
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
• In-service training

Qualifications

• High school diploma or GED required.
• Relevant education, training, experience, knowledge, and expertise to meet the needs of the client.

Job Duties

• Assist clients in a professional manner to achieve identified goals.
• Track client engagement in services for assigned staff members.
• Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
• Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements.
• Conduct client interviews as required for grant compliance.
• Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
• Complete timely and accurate documentation.
• Meet all documentation requirements as defined by NorthKey policies.
• Participate in planned supervision and case consultation conferences as necessary.
• Come prepared to meetings and keep administrator informed.
• Adhere to confidentiality in all matters pertaining to client information.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance