Client Engagement Senior Coordinator

Sidley Austin LLP; Miami (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits program

Job summary

Sidley Austin LLP’s Miami office seeks a Client Engagement Senior Coordinator to support a broad set of marketing and client engagement initiatives, elevating the firm’s profile and helping lawyers connect with clients across offices and regions.

You will plan and execute events, coordinate communications, manage ticket assets, assist with biographies, intranet and social content, and support Inclusion programs while leveraging Salesforce, InterAction and Foundation to document activity.

Qualifications

• Bachelor’s degree from an accredited university is required.
• Minimum two years of marketing, business development, program planning or related experience.
• Excellent writing and proofreading skills are essential.
• Proficiency in Microsoft Office and Outlook; familiarity with InterAction, Salesforce and Foundation is preferred.

Responsibilities

• Plan and execute firm-sponsored and hosted client events with a focus on ROI.
• Draft and distribute client communications, bios, newsletters and announcements.
• Coordinate marketing materials and credentialing opportunities for lawyers.
• Maintain ticket assets, prepare utilization reports, and manage expenses.
• Support Inclusion programs and cross-office marketing initiatives.

Skills

Writing & proofreading

Organizational skills

Attention to detail

Interpersonal communication

Relationship building

Analytical skills

Time management

Confidentiality

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

InterAction CRM

Salesforce

Foundation

Microsoft Office

Outlook

Job description

The Client Engagement Senior Coordinator is a key team member within the Marketing Department. The Senior Coordinator supports a range of office, regional and firmwide marketing and client engagement initiatives designed to elevate the Firm’s profile and help lawyers connect with clients, as described below. They take an active role in learning about the service offering, lawyers, and clients of the office/region, and work closely with colleagues across offices and functions to coordinate a range of integrated marketing efforts.Duties and Responsibilities:Works with lawyers and marketing colleagues to plan and execute Firm sponsored and hosted client events:Identifies event and sponsorship opportunities aligned with the Firm’s office/regional practices and industriesDevelops appropriate invitation lists and seeks relevant approvalsCreates invitations in collaboration with the design team, distributes invitations, and processes registrationsCoordinates the production of event materialsCoordinates pre-event planning and post-event debrief meetings with stakeholdersDefines event metrics to measure ROISupports office/regional client entertainment activities, including management of the Firm’s ticket assets and allocation system:Acts as primary contact for all regional sports and event ticket requestsWorks with the BD and Marketing team and office/regional leadership to identify appropriate business development use of firm ticketsLeverages the use of the firm’s ticket database to maintain accurate records of all ticket usage and works with the accounting department to appropriately document ticket expensesTracks ticket usage and prepared utilization reportsAssists with drafting and reviewing lawyer biographies for Sidley.comLiaises with lawyers to produce and distribute internal and external marketing communications, including new lawyer announcements and newslettersDrafts regional news announcements and other content for the intranet, website, and social media platformsHelps identify relevant speaking and other credentialing opportunities for office/regional lawyers and assists in the production of required materialsAssists in the planning and execution of office/regional marketing initiatives and events that further the Inclusion programsLeverages firm technology such as SalesForce (campaign and project management), InterAction (contact relationship management), and Foundation (experience management) to document and track marketing activityCollaborates with the Creative team to produce marketing materials related to sponsorships and advertisementsAssists in the selection, procurement, inventory, and distribution of firm promotional items for marketing activitiesPerforms research and data collection on clients and contacts, industries, and competitors, as requestedAssists in training lawyers and professional staff on InterAction, LinkedIn, and other marketing related toolsSupports special projects as requested by Marketing Department management and regional lawyersEducation and Experience:Required:A Bachelor's degree from an accredited universityA minimum of two (2) years of marketing, business development, program planning, and/or other relevant experienceExcellent writing and proofreading skillsProficiency in Microsoft Office and OutlookPreferred:Marketing or business development experience in a law firm or other professional services organizationWorking knowledge of customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or FoundationFamiliarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publicationsOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailGood judgmentStrong interpersonal communication skillsSuperior relationship building skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and priorities#LI-JW1The target salary range for this role is:$65,000 - $75,000 if located in FloridaSalaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).Sidley Austin LLP is an Equal Opportunity Employer.