Client Engagement Manager - US

YouGov; Stati Uniti; Remoto; USD 85.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid vacation, holidays and sick days

Flexible working arrangement available

Group medical, dental and vision

Company-paid life and disability

Paid parental leave

401(k) with company match

Descrizione del lavoro

YouGov is seeking a CEM Manager in the United States to drive revenue growth through strategic account management, cross-sell, and upsell initiatives. You will manage pipelines, expand relationships with senior stakeholders, and lead business reviews to align with MEDDPICC methodologies.

The role requires a strong commercial mindset, experience selling data products and SaaS solutions, and excellence in presentation, negotiation, and CRM usage.

Competenze

• 5+ years in account management or related sales roles.
• Experience selling research, data, SaaS, or consulting solutions.
• Strong commercial mindset with a track record of targets.
• Proven ability to build executive-level client relationships.
• Excellent presentation, communication and negotiation skills.
• Strong Excel, PowerPoint and CRM experience.

Mansioni

• Achieve or exceed annual revenue targets and maintain a healthy pipeline.
• Create and execute account plans for all priority accounts with clear growth strategies.
• Expand stakeholder relationships and identify new budget holders and decision makers.
• Conduct regular client meetings and strategic business reviews.
• Drive adoption of YouGov Data Products including BrandIndex, Profiles, Behavioral, GTP, Yabble and future solutions.
• Execute monthly Top of Mind campaigns and re-engagement programs for dormant clients.
• Generate a minimum level of qualified opportunities each month and maintain accurate forecasting.
• Ensure Salesforce, Gong, Planner and Project Allocator are updated accurately and on time.
• Collaborate with internal teams to deliver outstanding client experiences and commercial outcomes.

Conoscenze

Account management

Business development

Client engagement

Market research sales

Executive relationships

Presentation & negotiation

Excel & PowerPoint

CRM experience

Salesforce CRM

Strumenti

Salesforce CRM

Descrizione del lavoro

The CEM Manager is responsible for achieving revenue targets through account growth, retention, cross-selling, upselling and strategic client engagement. The role requires strong commercial acumen, proactive pipeline management, stakeholder networking, data product selling and account planning.

Key Responsibilities

• Achieve or exceed annual revenue targets and maintain a healthy pipeline.
• Create and execute account plans for all priority accounts with clear growth strategies.
• Expand stakeholder relationships and identify new budget holders and decision makers.
• Conduct regular client meetings and strategic business reviews.
• Drive adoption of YouGov Data Products including BrandIndex, Profiles, Behavioral, GTP, Yabble and future solutions.
• Execute monthly Top of Mind campaigns and re-engagement programs for dormant clients.
• Generate a minimum level of qualified opportunities each month and maintain accurate forecasting.
• Ensure Salesforce, Gong, Planner and Project Allocator are updated accurately and on time.
• Collaborate with internal teams to deliver outstanding client experiences and commercial outcomes.

What Success Looks Like (FY27 KPI Alignment)

• Consistent achievement of revenue targets.

• Comprehensive account planning and territory analysis.

• Growth in stakeholder network across existing accounts.

• Demonstrated sales of subscription and data products.

• Strong client re-engagement and retention performance.

• High levels of forecasting and CRM accuracy.

• Continuous professional development through MEDDPICC and sales training.

Experience & Qualifications

• 5+ years of experience in account management, business development, client engagement or market research sales.
• Experience selling research, data, SaaS, subscription or consulting solutions.
• Strong commercial mindset with a track record of achieving targets.
• Proven ability to build executive-level client relationships.
• Excellent presentation, communication and negotiation skills.
• Strong Excel, PowerPoint and CRM experience

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $85,000 - 105,000 USD

Compensation offered will be determined by multiple factors including location, job-related knowledge, skills and experience.

Certain roles may be eligible for incentive compensation and additional benefits.

All US based full time employees are eligible for the following benefits:

• Paid vacation, holidays and sick days
• Flexible working arrangement available
• Group medical, dental and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy