Client Engagement Manager

NEPSE Trading; Northern (KY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Nimble Gravity is seeking a Client Engagement Manager to oversee a defined portfolio of engagements across US and LATAM regions. You’ll connect Growth, Delivery, and Solutions, manage executive relationships, and steer delivery risks while keeping close visibility on day-to-day work.

You’ll own the client relationship, frame engagements around business impact, and drive expansion by identifying opportunities and aligning with client strategy. Strong communication with executives is essential.

Qualifications

• 7–10 years in client-facing roles with clear ownership of relationships, delivery, and account growth.
• Experience in technology, data, or AI consulting — strongly preferred.
• The instinct to know when to engage, how to frame difficult conversations, and communicate with executives (English C1).
• Comfort running engagements day-to-day while developing a view on account direction.

Responsibilities

• Own the relationship. Build long-term partnerships grounded in honesty and business acumen.
• Co-discover with clients rather than anchoring to an early diagnosis.
• Frame every engagement around business impact: revenue, cost, margin, risk, speed.
• Drive expansion. Identify and shape opportunities within your accounts.
• Protect delivery health. Track satisfaction and risk proactively.
• Stay close to the work. Sprint planning, backlog refinement, client reviews.

Skills

Client relationship management

Delivery ownership

Account growth

Executive communication

Job description

Remote : US and LATAM At Nimble Gravity , we turn complex data and AI into real business outcomes. That work begins with client trust — and this role is where that trust lives. The Client Engagement Manager owns the client relationship across a defined portfolio of engagements. You're the connective tissue between Growth, Delivery, and Solutions — keeping execution aligned to what actually matters to the client, and turning strong delivery into lasting partnership. You operate at altitude and ground level: running executive relationships while staying close enough to the work to see risk before it lands.

What you'll do

• Own the relationship. Build long-term partnerships grounded in honesty and business acumen. Show up with a point of view — on what the client needs, what success looks like, and what needs to be said.
• Start with the real problem. Co-discover with clients rather than anchoring to an early diagnosis.
• Frame every engagement around business impact: revenue, cost, margin, risk, speed.
• Drive expansion. Identify and shape opportunities within your accounts. Partner with Growth Managing Principals on account planning rooted in delivery reality and client trust.
• Protect delivery health. Track satisfaction and risk proactively. Surface tradeoffs and concerns early — before they become urgent. Know when to pull in senior leadership.
• Stay close to the work. Sprint planning, backlog refinement, client reviews — the tactical work is real, and doing it well is what keeps the strategic work credible.

What you'll bring

• 7–10 years in client-facing roles with clear ownership of relationships, delivery, and account growth
• Experience in technology, data, or AI consulting — strongly preferred
• The instinct to know when to engage, how to frame a difficult conversation, and how to communicate with executives (English C1 required)
• Comfort running engagements day-to-day while also developing a view on where the account is heading
• A track record of working across Growth, Delivery, and Solutions to create seamless client experiences

Bonus

• background in data science, AI, or digital transformation
• experience in high-growth environments
• prior people management in client-facing roles

Nimble Gravity is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, or any other basis prohibited under federal, state, or local law.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

Nimble Gravity considers all qualified applicants.

We do not sponsor H1B visas

Originally posted on Himalayas