Client Engagement Manager

Acosta; Lewisville (TX); On-site; USD 61,500 - 76,900; Full time

Job summary

Crossmark Inc. in the United States seeks a Client Engagement Manager to oversee national projects from negotiating to implementation, including budgets, payments, and client updates.

You will collaborate across Acosta Group, grow the client base, and drive sales and service excellence through consultative selling and insights. A BA in Business and 4+ years in sales/business development are preferred.

Qualifications

• Four+ years of business experience, preferably in sales or business development.
• Bachelor's degree in Business is preferred.
• Experience in client engagement and account management is a plus.

Responsibilities

• Own and manage budgets for client and project-specific work.
• Develop new clients at national or regional level with Business Development.
• Maintain sound client relationships and provide updates and insights.
• Collaborate across Acosta Group units to grow business.
• Create strategy decks and success stories for cross-unit use.
• Develop insights into current and prospective clients using diverse data sources.

Skills

Interpersonal skills

Critical thinking

Communication

Analytical skills

Negotiation

Collaboration

Consultative selling

Business acumen

Education

Bachelor's degree in Business

Tools

Microsoft Office

Job description

Description

The Client Engagement Manager (CEM) is responsible for the negotiation, creation, approval, and the implementation of national projects. These responsibilities include business development, project development, budget management, execution monitoring, issue resolution, reporting, and up-selling. The CEM must provide a high level of service to client, collaborate across Acosta Group lines of business, and drive a culture of sales and service excellence.

Responsibilities

• Own and effectively manage all aspects of client and project-specific budgets, including working with clients to ensure on-time payments for work completed.


• Develop new clients at the national or regional level, partnering with Business Development to identify opportunities and grow pipeline.


• Responsible for establishing, growing and maintaining sound existing client relationships.


• Understand client needs and proactively provide updates, project results, insights, reporting, and additional knowledge to grow the relationship.


• Working with the VPMDs Division Managers, POD Business Units, and COMs to grow business and new projects with existing clients through intelligent, consultative selling.


• Create sales tools “strategy/decks/success stories” for use across all Acosta Group business units.


• Responsible for developing insights into current and prospective clients, leveraging a variety of data sources.


• Work with project creation COE for the loading of all retail projects, all billing work, aging, tracking execution of all retail tasks, using Axis following established rules and guidelines.


• Responsible for implementation and maintenance of national projects within the set parameters of the contract or statement of work.


• Continually grow knowledge of the industry, market, client and customers to most effectively sell our services.


• Responsible for taking lead on development and implementation of corporate initiatives/special projects.

Qualifications

Performance Metrics

• Sales revenue target


• Customer service (NPS)

Knowledge, Skills And Abilities

• Strong interpersonal skills, understanding how to develop and maintain business relationships


• Critical thinking ability, connecting piece of information together across varied data sources


• Strong communication skills, both verbal and nonverbal, for writing, speaking, listening and presentations


• Basic analytical skills


• Negotiation skills


• Collaboration


• Consultative and insights-based selling skills


• Business and financial acumen

Education

Bachelor's degree (B.A. in Business) preferred.

Experience

Four+ years of business experience, preferably in sales or business development.

Specific Skills

Intermediate Microsoft Office knowledge

Supervisory Responsibilities

NA

Working Conditions

Office Environment.

Travel Requirements

5-10 overnights per year may be required

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About Us

CROSSMARK is a part of Acosta Group - a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail] . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $61500.00 - $76900.00

Company: Crossmark Inc.

Req ID: 35986

Employer Description: USCRSMRKEMP_DESC