Retail Field Supervisor

CROSSMARK; Miami (FL); On-site; USD 41,000 - 46,000; Full time

Job summary

CROSSMARK is seeking a Retail Supervisor to lead a dynamic team delivering merchandising, reset, and remodel projects across the territory. You will drive quality execution, team development, and client satisfaction in our store network.

You will interview, hire, train, and manage a team of 10–100 employees, coordinating planograms, fixtures, and product placement while traveling as needed. This role offers growth and a strong emphasis on results.

Qualifications

• Bachelor's degree preferred or 1-2+ years retail experience.
• Proven ability to supervise and motivate teams of 10–100.
• Willing to perform physical merchandising tasks.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and inspire a high-performing team to execute retail projects.
• Conduct in-store audits and ensure timely, flawless execution.
• Read planograms, install fixtures, and manage product placement.
• Plan workflows, materials, and schedules with real-time adaptation.
• Coach performance and develop team members.
• Build strong relationships with store partners and communicate clearly.
• Utilize digital tools to streamline operations and reporting.

Skills

Leadership

Team supervision

Communication

Technical aptitude

Driver's license

Bilingual

Education

Bachelor's degree

Retail experience

Tools

POS systems

Merchandising hardware

Planograms

Job description

Retail Supervisor

You'll lead a dynamic team to deliver high-impact merchandising, reset, and remodel projects across your territory. You'll be the driving force behind quality execution, team development, and client satisfaction-making a visible difference in every store you touch.

Responsibilities

What you'll do:

• Lead & Inspire: Interview, hire, train, and manage a high-performing team to execute retail projects that exceed client expectations.
• Ensure Excellence: Conduct in-store audits and provide hands-on support to guarantee flawless execution and timely completion of merchandising and reset activities.
• Own the Process: Read and implement planograms, install fixtures, operate merchandising equipment, and assist with truck unloading and product placement.
• Plan Strategically: Organize project workflows, materials, and schedules with precision-adapting plans as needed to meet real-time challenges.
• Coach for Success: Set clear expectations, evaluate performance, and provide ongoing feedback to foster growth and accountability.
• Communicate Effectively: Build strong relationships through professional, clear, and consistent communication with team members and store partners.
• Leverage Technology: Use digital tools and hardware confidently to streamline operations and reporting.

Qualifications

What you'll bring:

• Education & Experience: Bachelor's degree (B.A.) from a four-year college or university preferred.OR 1-2+ years of related retail experience and/or training.OR an equivalent combination of education and experience.
• Leadership Skills: Proven ability to supervise and motivate teams of 10-100 employees.Experience in coaching, performance evaluation, and team development.
• Technical & Physical Capability: Comfortable using technology, hardware, and software tools to manage projects.Willing to perform physical tasks such as installing fixtures, moving shelves, and merchandising products.
• Communication Excellence: Strong interpersonal, written, and verbal communication skills.Ability to build trust and rapport with team members and store partners.
• Logistics & Travel: Valid driver's license required.Extensive local and some Overnight travel may be necessary to support field operations.
• Language Skills: English proficiency required.Bilingual skills may be needed based on business needs.

About Us

CROSSMARK is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment - both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $41000.00 - $46000.00

Company: Crossmark Inc.

Req ID: 31610

Employer Description: USCRSMRKEMP_DESC