Client Engagement Manager

Chernoff Newman; Indiana (PA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Matching Plan

Life Insurance

Short/Long Disability

Paid Time Off

Job summary

Chernoff Newman is seeking a Client Engagement Manager to lead day-to-day client relationships and align strategy across teams. You will manage budgets, oversee creative execution with the media team, and act as a trusted advisor to clients.

The role emphasizes collaboration with project managers, maintaining timelines, and seeking new revenue opportunities while ensuring client satisfaction and agency profitability.

Qualifications

• Bachelor’s degree in marketing, communications, business, journalism or related field.
• 5+ years in a communications discipline, preferably in account service roles.
• Strong client-facing and internal collaboration skills.

Responsibilities

• Plan, manage and analyze client projects and needs.
• Maintain communications with client and agency teams; facilitate day-to-day client contact.
• Collaborate with PMs to manage internal/external resources and budgets.
• Lead meetings, produce notes, and ensure timely delivery within budget and margins.
• Develop recommendations and strategies for clients; grow existing business.

Skills

Integrated marketing communications

Client relationship management

Project coordination

Budget management

Strategic planning

Presentation skills

Communication skills

Team leadership

Education

Bachelor's degree in marketing, communications, business, journalism or related field

Job description

For more than 50 years, Chernoff Newman has helped brands rooted in the South say what matters — to the people who matter — in the moments that matter most. As an integrated communications agency, we don’t hand work across silos. Strategy, creative, media, digital, social and public relations sit on the same teams — and on the same brief.

Our account service team is the primary point of contact for our clients — and the relationships they build matter at every level of our operations. They transform a client’s wants into actionable needs. They have a cross-disciplinary ability to translate needs effectively to every team in the agency. They inspire and unite the agency while fostering trust with clients at every stage.

We’re in search of a Client Engagement Manager to add to this team. Our CE managers participate in the formation of strategic goals and ensures all efforts align accordingly, while simultaneously nurturing and growing their client relationships – becoming more than a vendor, but rather a trusted advisor.

Role Description

The Client Engagement Manager is responsible for managing the day-to-day relationship between the agency and their clients. We look for our managers to embrace possibility for their brands, hold a viewpoint for what will work best and always look for ways to improve the work. They work in tandem with project managers to oversee creative execution and distribution to the media team.

Our client engagement managers own the outcome of the work and they anticipate what’s next for the brands they work on – coming to them with solutions that help build their bottom line. Staying on budget and on deadline is something they pride themselves on.

They are also responsible for providing agency teams with strategic support beyond day-to-day required activities and are always helping to organically grow our existing clients.

Responsibilities

• Plan, analyze and evaluate relevant tasks to assigned client projects and needs
• Maintain and foster communications with appropriate agency team and client personnel, facilitating day-to-day client contact
• Work with PMs to manage internal and external resources to achieve client and agency goals
• Host status meetings, provide meeting notes and distribute to the appropriate personnel
• Help to develop annual and quarterly projections with workable budgets and account plans then regularly monitor progress to ensure we’re within the approved budget and margins are met
• Collaborate with the Account Supervisor in preparation of recommendations, strategies and actions for the client
• Review and analyze materials relative to client needs — from research data to media results and everything in between
• Stay apprised of clients’ products, services, marketing developments, any industry news and/or trends
• Manage the activities necessary to meet client goals
• Handle assigned work in efficient, timely manner
• Present, sell and defend all agency work to clients
• Work closely with the finance team to ensure prompt collection of accounts receivable
• Actively seek additional projects from client contacts and look for new avenues for clients to increase exposure while generating additional revue opportunities for the agency
• Supervise work of Client Engagement Coordinators and guide them in skill development

Requirements

• Agency experience, with a specific integrated marketing communications background
• A Bachelor’s degree in marketing, communications, business, journalism or something else that reflects your understanding in communications
• A minimum of 5+ years of experience in a discipline of communications, preferred in account service roles
• An understanding of our current footprint and the ability to bring your network to the table
• Conscientious with a focus on client and agency needs and expectations
• Profound sense of urgency in completing tasks and assignments
• Ability to get things done right the first time
• Acute attention to detail and strong organizational skills
• Excellent internal and external communications skills (written and spoken)
• Ability to build and maintain trust
• Displays a positive attitude about the client, agency, team and colleagues
• Deadline driven while maintaining focus on strategy
• Compelling presenter
• Client and agency advocate
• Capable of leading by example
• Hard worker with relentless curiosity
• Desire and willingness to learn
• Focus on data, metrics and return on investment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Matching Plan (401k)
• Life Insurance (Basic)
• Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave
• Training & Development

Our best work is achieved when we bring diverse perspectives, backgrounds and skillsets together to solve problems for our clients. In addition to diversity of thought, we value diversity of people and are committed to a workforce that’s inclusive of our community and culture.

This is a hybrid position requiring team members to work from a Chernoff Newman office three days per week, with flexibility to work remotely up to two days per week. Candidates for this specific role are preferred to work in our Columbia office.

Pay Range: Industry competitive, commensurate with experience.