Client Engagement Director (US)

twentysix; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Code and Theory in New York seeks a Director, Client Engagement to lead one to two strategic client relationships, guiding account strategy and ensuring exceptional delivery and measurable business impact.

You will partner with strategy, design, technology, and production teams to translate business goals into agency initiatives, manage budgets, and identify growth opportunities while maintaining a trusted partner relationship.

Qualifications

• Experience in account management with focus on client satisfaction.
• Strong communication skills and collaborative approach.
• Ability to translate client needs into strategic solutions.
• Background in agency account management, digital product, or brand strategy.
• Familiarity with analytics, technology, and CMS platforms; AI initiatives a plus.
• Proven ability to lead teams and manage budgets and growth.

Responsibilities

• Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
• Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
• Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
• Partner on overall account health, including quarterly and annual account planning
• Translate client business goals into agency strategy
• Address and resolve client issues promptly, ensuring a seamless client experience
• Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
• Support account growth by identifying opportunities to expand client relationships into new service areas
• Anticipate and resolve client challenges with clarity, urgency, and sound judgment
• Ensure that all deliverables meet quality standards and deadlines set by the client
• Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions

Skills

Account management

Client relationships

Communication

Strategic thinking

Leadership

Negotiation

Education

Bachelor's degree

Tools

Analytics tools

Content Management Platforms

AI initiatives

Job description

As a Director, Client Engagement, you’ll serve as a primary point of contact for one - two of our most critical client relationships. You’ll own day-to-day client leadership while guiding account strategy, ensuring exceptional delivery, strong partnerships, and measurable business impact. Your ability to foster trust, align teams, and execute effectively will position you as a valued strategic partner to our clients.

WHAT YOU'LL DO

• Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
• Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
• Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
• Partner on overall account health, including quarterly and annual account planning
• Translate client business goals into agency strategy
• Address and resolve client issues promptly, ensuring a seamless client experience
• Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
• Support account growth by identifying opportunities to expand client relationships into new service areas
• Anticipate and resolve client challenges with clarity, urgency, and sound judgment
• Ensure that all deliverables meet quality standards and deadlines set by the client
• Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions

WHAT YOU'LL NEED

• Proven experience in account management with a focus on client satisfaction and relationship building
• Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
• Ability to proactively identify client needs and translate them into actionable, strategic solutions
• Extensive experience in agency account management, digital product, brand strategy, or a related field
• Comfortable with analytics, technology, content management platforms, and AI initiatives
• Demonstrated skill in leading teams and influencing others to achieve project success
• Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
• Experience supporting contract negotiations

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $150,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.