Director, Luxury Client Engagement & VIP Relations

Christian Dior Couture; Los Angeles (CA); On-site; USD 165,000 - 175,000; Full time

Job summary

Christian Dior Couture in Beverly Hills is seeking a Client Engagement Director to define and implement the clienteling strategy across all client tiers for the new Flagship House of Dior.

Reporting to the Vice President with direct reports, you will drive top-tier client growth, nurture mid-tier and top clients, and act as an ambassador across stores globally. The role emphasizes experiential leadership and collaboration with events and client teams to deliver excellence.

Qualifications

• At least 10 years of relevant retail management experience required.
• Experience in luxury retail and hospitality is preferred.
• Strong ability to coach and develop sales teams.

Responsibilities

• Lead execution of zone client strategy and clienteling culture within the Boutique.
• Develop strategies for top, mid, and key client tiers in collaboration with boutique leaders.
• Coordinate with Events, Experience and Client teams for market-appropriate client experiences.
• Drive client outreach plans and ensure follow-up with the sales team.
• Support ultra‑luxury product growth by identifying high‑potential clients.

Skills

Clienteling

Leadership

Strategic Planning

Coaching

Relationship Building

Job description

Position

Job Title: Client Engagement Director, House of Dior, Beverly Hills

Reports to: Vice President, House of Dior, Beverly Hills

Direct reports: Assistant Boutique Director, Client Engagement, House of Dior, Beverly Hills

Job Purpose

In partnership with the VP, Beverly Hills, the Client Engagement Director will be responsible to define and implement the clienteling strategy, across all client tiers, in the new Flagship “House of Dior” Beverly Hills, in line with our business strategy and budget.

• Recruit new clients and cultivate relationships with the local community
• Develop and elevate high potential mid-tier clients by building a culture of strategic client engagement amongst the entire team
• Develop and further grow our existing top-tier clients, in partnership with the Client Relations team
• Act as an Ambassador and support for all Dior top clients, both from boutiques within our zone and globally
  
  

They will reinforce our Dior standards, striving for excellence with every interaction, resulting in the development of long-term relationships, and meeting and exceeding store sales and Key Performance Indicators (KPIs), notably planned business, mid-tier client growth and top client revenue.

This person is an experiential leader whose primary focus is to promote and support a culture of client engagement within the Boutique. This position will contribute to our overall ambition to be the most desirable luxury brand in the Americas, in close partnership with Client Engagement, Retail Operations and Excellence, Retail Special Projects, Retail Training and Stores teams.

Job responsibilities

Tasks And Responsibilities

• Lead execution of zone client strategy and clienteling culture within the Boutique, augment and adapt based on specificities of the “House of Dior” Beverly Hills:
• Ideate and execute strategy for developing each client tier, in partnership with the Boutique leaders and corporate client teams.
• Implement personalized strategy for the top clients of the Boutique and per Sales Associate.
• Create a mapping and client journey for every top client that encompasses events, gifting and other client activations.
• Partner with Events, Experience and Client teams to develop market appropriate client experiences.
• Create monthly plans to drive client outreach (focusing on mid-tier clients) by associate; ensure follow up and track progress.
• Coach teams on quality and personalized aspect of that client outreach.
• Identify business development opportunities to recruit new clients (hotels, philanthropy, community…) in partnership with the corporate teams
• Use and adapt new client engagement tools.
  
  

Coaching And Development Of Client Engagement Skills

• Partner closely with the Retail leadership and training team to coach and develop the relationship selling skills of the entire retail selling team.
• Guide Sales Associates in preparing an elevated and seamless execution of all appointments for all daily planned business
• Spend time on the floor and provide on the floor spot coaching to MOD and SA to improve client discovery, capture, client journey, and client follow-up
• Partner with management to ensure all tools are used to create long term client relationships
• Maintain a positive, energetic, and results oriented clienteling mindset
  
  

Lead the development of Top Client segments

• Partner closely with corporate team and boutique leadership to drive top tier client growth to increase retention and exceed LY sales.
• Actively coach and lead boutique management to understand their top tier business.
• Support uber luxury product growth by nominating high potential clients for these moments.
• Support boutique directors in Ultimate / Super Elite mapping and keep up to date list of high potential clients to upgrade and nominate for uber luxury events and show
  
  

Profile

Skills & Competencies

Ability to:

• Develop, train and share feedback with associates to optimize performance.
• Strong interpersonal, communication, organization and follow-through skills.
• Maintain a fair and consistent set of standards for the team.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear and concise manner and listen attentively to others.
• Operate all equipment necessary to perform the job, including IT, POS systems, and all other office equipment.
  
  

Requirements

• At least 10 years of relevant retail management experience required.
• Sense of initiative and commercial creativity.
• Strong knowledge of the luxury industry and hospitality industries
• Ability to work varied hours, including nights, weekends, and holidays, as needed.
  
  

Additional information

The selected candidate will be offered a salary within the range of $165K- $175K annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contribution matching plan, employee referral program, and more.

Additional Information

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment