Client Engagement Assistant

Paycom - ATS; Tampa (FL); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible PTO

401(k) match

Bonus potential

Job summary

Paycom - ATS is seeking a Client Engagement Assistant in Tampa, FL for hybrid work. You will provide administrative support to the Client Engagement team and VP, handling client communications and meeting coordination.

Ideal candidates are organized, detail-oriented, and able to manage multiple tasks with internal teams and clients. This role involves creating materials, maintaining records, and supporting reports and presentations.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of related administrative, customer service, or client support experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Monitor and respond to routine client email inquiries in a timely and professional manner.
• Assist with client requests and follow-up items.
• Support the Vice President of Client Engagement with administrative tasks.
• Schedule client, internal, and team meetings.
• Prepare meeting materials, agendas, and notes as needed.
• Assist with meeting logistics and coordination.
• Maintain client records, documentation, and reference materials.
• Assist with creating and updating internal guides and documents.
• Track client requests and follow-up items.
• Assist with preparing reports, presentations, and other client materials.
• Coordinate information and communication between internal teams as needed.
• Maintain organized files and documentation.
• Perform other administrative and client support duties as assigned.

Skills

Communication

Organizational skills

Time management

Detail-oriented

Teamwork

Proactive

Education

Bachelor’s degree

Job description

Job Details: Job Location: Tampa - Tampa, FL, Salary Range: Undisclosed, JOB SUMMARY

The Client Engagement Assistant provides administrative and day-to-day support to the Client Engagement team and Vice President of Client Engagement. This role assists with client communications, meeting coordination, documentation, and follow-up activities to help ensure a positive and organized client experience.

The ideal candidate is organized, professional, detail-oriented, and comfortable managing multiple tasks while working with both internal teams and clients. This is a hybrid position working out of the Tampa office twice a week.

ESSENTIAL FUNCTIONS

• Monitor and respond to routine client email inquiries in a timely and professional manner
• Assist with client requests and follow-up items
• Support the Vice President of Client Engagement with administrative tasks
• Schedule client, internal, and team meetings
• Prepare meeting materials, agendas, and notes as needed
• Assist with meeting logistics and coordination
• Maintain client records, documentation, and reference materials
• Assist with creating and updating internal guides and documents
• Track client requests and follow-up items
• Assist with preparing reports, presentations, and other client materials
• Coordinate information and communication between internal teams as needed
• Maintain organized files and documentation
• Perform other administrative and client support duties as assigned

REQUIRED SKILLS & EXPERIENCE

• Strong communication and interpersonal skills
• Excellent organizational and time-management skills
• Professional and positive attitude
• Strong attention to detail and accuracy
• Ability to prioritize and manage multiple tasks
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Proactive approach to completing assigned tasks
• Ability to meet deadlines and maintain quality work

EDUCATION & EXPERIENCE

• Bachelor’s degree preferred
• 1–2 years of related experience preferred
• Previous administrative, customer service, or client support experience is a plus

• Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.