Client Educator

Spectrio, Inc.; Orlando (FL); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Client Educator to enhance customer experiences through effective training and support. This remote role involves guiding clients in using customized software solutions, ensuring they receive the best possible service. You'll work closely with clients to understand their needs, provide technical assistance, and create tailored training sessions. The position offers a dynamic work environment where you can develop your skills and contribute to a leading digital signage company known for its rapid growth and commitment to excellence. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401k

HSA

FSA

Dependent Care FSA

Short and Long Term Disability

Education Reimbursement

Qualifications

• 2+ years of experience in customer service and technical support.
• Strong analytical and problem-solving skills with excellent communication.

Responsibilities

• Train clients on software systems and assist with technical inquiries.
• Customize software based on client specifications and feedback.

Skills

Customer Service

Technical Knowledge

Analytical Skills

Problem-Solving

Communication Skills

Time Management

Multitasking

Education

Bachelor's Degree

Tools

Google Workspace

NetSuite

Salesforce

Job description

Description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

For more information, visit www.Spectrio.com.

Primary Objective:
The Client Educator at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the client educator is the customers’ guide to effectively learning and implementing Spectrio services, communication, and processes.

Responsibilities include:

• Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
• Answer client inquiries via phone and email to assist in technical and project support.
• Comprehend and apply technical information. Ability to present technical information to customers in a non-technical manner.
• Perform data entry duties, monitor, operate, coordinate, and assist others in the operation of dispatch/installation.
• Schedule and create meaningful software trainings for customers.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or issues.
• Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Customizing software systems based on clients’ individual needs and specifications. Communicating with clients throughout the software customization process to obtain feedback and approval. Educating clients on how to use purchased software systems and customized system features. Creating a specialized document for each client, detailing all customizations made.
• Assisting clients in installing customized software systems and all necessary components.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• 2+ years of related experience with computers and providing customer service.
• Background in training or education preferred.
• Sound technical knowledge.
• Basic Windows computer-related skills are required.
• Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and execute tasks and adapt to change.
• Ability to work under pressure with interruptions and challenging deadlines.
• Must show aptitude and desire to learn new skills on the job.
• Analytical and problem-solving abilities.
• Strong customer-service orientation with the ability to be courteous and helpful.
• Excellent organizational and time management skills.
• Superior communication skills and strong attention to detail.
• Able to follow instructions and procedures, both verbal and written.
• Fast learner of new processes and software tools.
• Punctual, accountable, collaborative, and team-focused with a positive attitude.
• Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people.
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment.
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations.
• Ability to remain positive and seek solutions during stressful situations.

*Position is Remote. Considering candidates in the Southeast U.S. including FL, NC & TX.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.