Client-Driven Commercial Lines Account Manager

Brown & Brown; Meridian (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, located in Meridian, ID, is seeking a Commercial Lines Account Manager to deliver exceptional client service while managing a portfolio of commercial insurance accounts. You will be the primary contact for clients, carriers, and internal teams, handling policy servicing, renewals, and new business support.

The role emphasizes strong communication, organization, and attention to detail in a fast-paced, tech-centric agency environment.

Qualifications

• 3+ years of commercial lines account management.
• Strong customer service mindset with excellent communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and agency management systems.
• Ability to service within modern tech-centric agency management systems.

Responsibilities

• Serve as a primary contact for client inquiries, providing timely, professional, and high-quality service.
• Manage inbound and outbound phone call service requests, and day-to-day service requests including policy changes, endorsements, certificates, ID cards, and coverage questions.
• Support clients with billing questions, payment processing, and premium collection.
• Develop and maintain strong client relationships to support retention and long-term partnerships.
• Prepare, review, and process insurance documents including certificates of insurance, binders and endorsements, and renewal accords/supplementals and proposals.
• Maintain accurate client records in agency management systems, including updates, file documentation, and tracking open items.
• Collect and analyze client exposure data and assist in identifying coverage gaps.
• Verify invoicing accuracy and assist with premium finance agreements and accounting-related items.
• Manage mid-term policy changes and assist with renewal strategy and stewardship reviews.Identify opportunities for additional coverage to mitigate uninsured or underinsured exposures.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organization

Microsoft Office

Agency management systems

Education

Equivalent college degree

Tools

Agency management systems

Microsoft Office

Job description

Brown & Brown, located in Meridian, ID, is seeking a Commercial Lines Account Manager to deliver exceptional client service while managing a portfolio of commercial insurance accounts. You will be the primary contact for clients, carriers, and internal teams, handling policy servicing, renewals, and new business support.

The role emphasizes strong communication, organization, and attention to detail in a fast-paced, tech-centric agency environment.