Client Discovery Specialist (Technical Communications)

Blazel; Palo Alto (CA); Hybride; USD 85 000 - 110 000; Plein temps

Résumé du poste

A leading AI content services firm in California is seeking a Client Discovery Specialist (Technical Communications) to conduct interviews with technical founders and executives. This entry-level position focuses on translating complex concepts into actionable insights for AI content generation. The ideal candidate will have a background in a technical field and strong communication skills. Join a fast-moving startup and help shape innovative content solutions.

Qualifications

• Ability to confidently hold and guide technical conversations.
• Experience in technical writing, product marketing, or documentation.
• Strong listening and synthesis skills to distill conversations into insights.

Responsabilités

• Conduct in-depth intake interviews with clients to understand their goals.
• Translate technical concepts into usable prompts for AI tools.
• Collaborate with content and AI teams to reflect clients' voices.

Connaissances

Technical writing

Interviewing skills

Communication

Technical concept translation

Adaptability

Formation

Background in Computer Science, Engineering, or Data Science

Description du poste

Client Discovery Specialist (Technical Communications)

Location: Hybrid 3 days a week, onsite (East Palo Alto)

Type: Full-Time

Compensation: $85K - $110K

We’re looking for a Client Discovery Specialist (Technical Communications) who can connect with highly technical founders, CEOs, and executives across industries such as AI, SaaS, Fintech, Healthtech, and more. Your mission is to lead in-depth intake interviews that uncover each client’s personal and professional story, tone, and content goals and translate that into structured insights that our AI systems and content team can use to generate authentic, personalized content. The insights you gather will directly inform how Blazel’s AI and LLM tools create tailored content for each client; your work essentially becomes the “prompt” that guides the AI to speak in their unique voice. This is a hands‑on, client‑facing role at the intersection of technology, storytelling, and product innovation.

Responsibilities

• Conduct in-depth intake interviews with clients to understand their background, professional focus, communication goals, tone, and preferred writing style.
• Capture and translate highly technical concepts from fields such as AI, software development, fintech, healthtech, and more into usable creative and technical prompts for our AI content generation tools.
• Collaborate closely with Blazel’s content and AI engineering teams to ensure the generated content reflects each client’s authentic voice and expertise.
• Develop, document, and continuously refine a scalable client discovery process that enables consistent data capture and high‑quality outputs from our AI and LLM tools and systems.
• Identify opportunities for thought leadership and highly engaging topics aligned with each client’s brand, industry trends, and desired content.
• Maintain detailed notes, structured interview data, and feedback in internal systems to help train and improve Blazel’s AI content models.
• Provide feedback to the AI and engineering teams on prompt design, tone modeling, writing styles, and content generation results.
• Contribute to shaping Blazel’s growing client experience framework and best practices for future hires.

Qualifications

• Background or education in Computer Science, Engineering, Data Science, or a related technical field, or professional experience communicating complex technical concepts. Education or Research experience is great as well!
• Deep familiarity with at least one major technical domain – AI, SaaS, Fintech, or Healthtech.
• Proven ability to confidently hold and guide technical conversations/discussions.
• Experience in technical writing, research, product marketing, technical content strategy, or technical documentation.
• Strong interviewing, listening, and synthesis skills; you can distill technical conversations into structured insights and creative prompts.
• Excellent written and verbal communication skills.
• Comfortable in a fast‑moving startup environment where adaptability, creativity, and initiative are key.

Seniority Level: Entry level

Employment Type: Full-time