Client Director

AIG; Los Angeles (CA); On-site; USD 130,000 - 168,000; Full time

Job summary

AIG is hiring a Client Director to lead major client and broker relationships, align internal stakeholders, and drive cross-functional collaboration across product lines. The role demands exceptional communication, leadership, and broad insurance knowledge to protect clients and grow the business.

Based in Los Angeles, this position offers a competitive base salary and bonus opportunity, with a client-centric, enterprise-wide approach to solutions and services across AIG.

Qualifications

• 10+ years of experience in client leadership or related roles.
• Proven client relationship/management experience.
• Experience in P&C Insurance or related field.
• Ability to build relationships internally and externally.
• Ability to influence brokers, clients, peers, senior executives and staff.
• Ability to manage complex global insurance relationships.
• Strong financial and accounting skills to engage at the senior management level.
• Strong problem solving abilities.

Responsibilities

• Client Engagement: Build valuable client relationships with key personnel, including C-suite executives; Serve as the senior AIG point of contact for key client partners; Formulate Strategic Action Plans with clients to identify focus areas and opportunities; Identify and maintain regular dialogue with key business influencers at major brokerage operations.
• Internal Management: Champion new and existing business initiatives with Broker Marketing Executive/Leader, Broker Engagement and Underwriting Business Partners; Collaborate with Zonal leadership to integrate Client Centric Focus into sales and planning; Develop and implement marketing strategies to achieve production and performance goals; Manage account and product portfolio across Distribution and Profit Center resources; Drive AIG value proposition and exposure to products/services; Develop plans to improve portfolio and strengthen relationships; Deliver results in new business production and cross selling; Meet or exceed client retention and premium retention goals for Major Account Segment.

Skills

Client relationship management

Influence stakeholders

Financial & accounting skills

Problem solving

Job description

Client Director

Join us as a Client Director to play a highly influential role in protecting our clients and growing our business.

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

AIG General Insurance has an exciting opportunity for a Client Director. The responsibilities will involve management of key client and broker relationships in the area. A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, has the ability to build commitment, and is tolerant of ambiguity. Key attributes for the role include leadership, creativity, collaboration, strong influential skills, presence, vision and broad insurance knowledge.

How you will create an impact:

Client Engagement:

• Build valuable client relationships with key personnel, including C-suite executives
• Serve as the senior AIG point of contact for key client partners
• Formulate Strategic Action Plans with clients in order to identify critical client focus areas, existing AIG alignment and forward looking opportunities for increased partnership
• Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations

Internal Management:

• Champion new and existing business initiatives working with the Broker Marketing Executive, Broker Marketing Leader, Broker Engagement and Underwriting Business Partners.
• Collaborate with Zonal leadership to ensure Client Centric Focus is integrated into all Zonal sales and business planning
• Develop and implement collaborative marketing strategies to achieve business production and performance goals for the Zone
• Manage account and product portfolio across Distribution and Profit Center resources
• Drive the AIG value proposition and ensure that clients are aware of the array of products, services and solutions (enterprise-wide) available and enhance exposure to AIG
• Develop plans to improve portfolio and account performance, enhance service and strengthen relationships with major account clients
• Deliver results in new business production and cross selling from existing clients in line with set objectives
• Meet or exceed client retention and premium retention goals for Major Account Segment in the Zone

What you’ll need to succeed:

• 10+ years of experience
• Proven client relationship / management experience
• Experience in P&C Insurance
• Ability to build relationships, internally and externally
• Ability to influence brokers, clients, peers, senior executives and staff
• Ability to manage complex global insurance relationships
• Strong financial and accounting skills to effectively engage at the senior management level
• Strong problem solving abilities.

For positions based in Los Angeles, CA, the base salary range is $130,000 to $168,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. Your actual compensation will be dependent on your skills, experience, and qualifications. If your compensation expectations are above the posted range, we still encourage you to apply- your unique background matters to us. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

We consider qualified applicants with criminal histories, consistent with applicable law.

Functional Area:

SM - Sales & Marketing

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