Client Development Coordinator

Reformation; Boston (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Reformation in Boston seeks a Client Development Coordinator to drive revenue growth by executing high-converting, personalized outreach. You’ll manage a personal client book, translate luxury trends into sales, and collaborate with the Customer Strategy team for end-to-end client experiences.

Bring 2–4+ years in fashion retail or clienteling, strong trend awareness, and excellent communication. The role focuses on proactive outreach, curated styling appointments, and data-driven insights to

Qualifications

• 2–4+ years of experience in fashion retail, styling, clienteling, CRM, or customer experience.
• Strong understanding of luxury or contemporary fashion and trend awareness.
• Experience building customer relationships through personalized service or outreach.
• Comfort using CRM or clienteling platforms to manage customer engagement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Convert VIP outreach into revenue through personalized targeted communication strategies.
• Maximize styling appointment volume and conversion rates with curated inventory pulls and end-to-end follow-up.
• Analyze client profiles to unlock revenue opportunities using product knowledge to style clients.

Skills

Fashion retail

Styling

Clienteling

CRM

Customer experience

Communication

Tools

CRM platforms

Job description

Being naked is the #1 most sustainable option. We're #2.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Client Development Coordinator

Full-Time

Team Overview

The Customer Strategy team is dedicated to creating meaningful, long-term relationships with our most engaged customers. Through personalized outreach, exclusive experiences, and data-driven insights.

As our Client Development Coordinator, you will directly drive revenue growth and maximize customer lifetime value by executing high-converting, personalized outreach strategies. Partnering closely with the Customer Strategy team, you’ll translate luxury trends into sales, manage and scale a personal client book, and consistently exceed individual conversion goals and performance metrics through targeted outreach, private styling appointments, and seamless end-to-end management. This is an exciting opportunity for someone who loves fashion, has exceptional taste, and thrives on building relationships that feel thoughtful, personal, and authentic.

What You’ll Do:

Client Development

• Convert VIP outreach into measurable revenue through proactive, personalized targeted communication strategies designed to deepen brand loyalty.
• Maximize styling appointment volume and conversion rates by leading proactive outreach, scheduling appointments with curated inventory pulls, and ensuring flawless end-to-end client follow-up.
• Analyze client profiles to unlock revenue opportunities, utilizing deep product knowledge to style clients and drive incremental orders.

Trend & Customer Insights:

• Translate brand approved voice and tone into effective customer communication via email and SMS.
• Surface customer insights, shopping patterns, and competitive findings to inform strategy.
• Stay ahead of cultural and fashion trends across social platforms including TikTok, Instagram, and Pinterest.

Program Support:

• Partner with Retail, Customer Strategy, and Cross-functional teams to support Client Development initiatives.
• Maintain customer profiles and ensure data accuracy within clienteling tools.
• Assist with reporting, campaign execution, and ongoing program optimization.
• Support VIP events, activations, and special customer experiences as needed.

What You'll Bring:

• 2–4+ years of experience in fashion retail, styling, clienteling, CRM, or customer experience.
• Strong understanding of luxury or contemporary fashion and exceptional trend awareness.
• Experience building customer relationships through personalized service or outreach.
• Comfort using CRM or clienteling platforms to manage customer engagement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Who You Are:

• Passionate about fashion, styling, and creating memorable customer experiences.
• Naturally curious with sharp instincts for trends, culture, and customer behavior.