Sales Trainer

MarketSource, Inc. Careers; San Antonio (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

MarketSource is seeking a Trainer to deliver instructor-led training, develop materials, and evaluate program effectiveness within our Talent Development team. You will partner with program leaders, clients, and SMEs to identify needs and close performance gaps.

Responsibilities include facilitating training across areas, collaborating with designers to create facilitator and participant materials, and applying adult learning best practices. Travel up to 25% may be required.

Qualifications

• High School Diploma is required.
• At least one year of training delivery experience or equivalent.
• Ability to travel up to 25% of the time.
• Excellent communication and presentation skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Facilitate instructor-led training for assigned areas or vertical.
• Collaborate with instructional designers and other trainers to develop facilitator and participant materials, including presentations, exercises, role plays, job aids, participant guides, and quizzes.
• Consult with leadership/client to identify knowledge, skills, abilities, and program specific information and tools to train new hires.
• Consult with assigned program leadership to determine performance gaps of existing employees and recommend solutions to improve performance.
• Apply adult learning best practices and client requirements to the training deliverable.
• Evaluate training program effectiveness and make improvements.
• Perform other duties as assigned.

Skills

Communication skills

Presentation skills

Collaboration

Microsoft Office

Adult learning principles

Feedback mindset

Growth mindset

Time management

Problem solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Trainer is responsible for facilitating instructor-led training, developing classroom materials, and evaluating and improving training program effectiveness. This role involves working with program leaders, clients, subject matter experts, and other Talent Development team members to identify training needs and performance gaps and recommend solutions.

Essential Job Functions:

• Facilitate instructor-led training for assigned areas or vertical.
• Collaborate with instructional designers and other trainers to develop facilitator and participant materials, including presentations, exercises, role plays, job aids, participant guides, and quizzes.
• Consult with leadership/client to identify knowledge, skills, abilities, and program specific information and tools to train new hires.
• Consult with assigned program leadership to determine performance gaps of existing employees and recommend solutions to improve performance.
• Apply adult learning best practices and client requirements to the training deliverable.
• Evaluate training program effectiveness and make improvements.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Excellent communication and presentation skills.
• Ability to collaborate with a diverse range of internal and external stakeholders and cross-functional team members.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Readily learns and adopts new technologies.
• Knowledge of adult learning principles.
• Open to receiving and giving feedback.
• Has a growth mindset.
• Proficient problem-solving skills.
• Effective time management and organizational skills.

Job Requirements:

• High School Diploma
• Minimum of one year’s experience in training delivery or equivalent combination of training and/or related program experience
• Ability to travel up to 25% of the time
• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day or remote, as assigned