Client Delivery Specialist - Assistant Vice President

iCapital Network; Stamford (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity for all full-time employees

Annual performance bonus

Employer matched retirement plan

Healthcare coverage

Dental, vision, telemedicine

Parental leave

Unlimited PTO

Job summary

iCapital Network in Stamford, CT is seeking a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This senior individual contributor will manage complex client relationships, lead high-impact client initiatives, and deliver exceptional service across a portfolio of clients.

The role blends finance, technology, and client delivery, requiring strong analytical problem-solving, deep wealth management knowledge, and the ability to influence outcomes across teams

Qualifications

• 7+ years of experience in a related field.

Responsibilities

• Analyze portfolio performance results and reconcile accounts.
• Create and deliver custom client reports based on needs.
• Develop and strengthen client relationships through onboarding and training.
• Provide day-to-day support and issue management for clients.
• Coordinate with vendor partners for system and data enhancements.

Skills

Client relationships

Stakeholder management

Data analysis

Project coordination

Wealth management knowledge

Problem solving

Education

Bachelor's degree from a rigorous undergraduate program

Tools

Addepar

Black Diamond

Axys

APX

Orion

Archway

Solovis

Masttroor

Money

MoneyGuidePro

MS Excel

PowerPoint

Photoshop

HTML design

Job description

Client Delivery Specialist - Assistant Vice President

Stamford, Connecticut, United States

About the Role

iCapital is looking for a Client Delivery Specialist,Assistant Vice Presidentto join the Data Solutions team.iCapital is looking to hire a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients. The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic clientobjectives.

This role combines finance, technology, and client delivery. The successful candidate will possess strong analytical and problem-solving skills, a deep understanding of wealth management technologies and reporting, and the ability to influence outcomes across teams while maintaining a client-first mindset.

Responsibilities

• Financial ReportingandData Aggregation tools:
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks,cancels,andcorrects
• Analysis of private equityandhedge fund statements for input into system
• Work with clients and partners to resolve dataissue
• Develop and strengthen client relationships:
• Client onboarding
• Client account setup and training
• Day-to-day support and issue management
• Software maintenanceandsetup:
• System setup and configuration
• New clientsetup
• New financial account and asset set-up and classification
• Data feed management
• Create custom reports based on client-specific needs
• Liaise with the vendor partners for enhancements, and system and data issues
• Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development/adoption of policies, procedures,and controls.

Qualifications

• 7+yearsofexperiencein a related field
• Bachelor's degree from a rigorous undergraduate program
• Excellent customer relation skills andableto foster andmaintaineffective relationships
• Strong understanding of financial instruments
• Experience with RIA/Wealth Management Policies, Procedures,and Client Service
• Experience working withwirehousesand/or custodians such as Pershing, Schwab, or Fidelity
• Proactively assess and act upon client and company needs
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy whilemaintainingan organized approach to duties and responsibilities
• Comfortable with technology, software tools & applications:
• Ableto learn new software quickly
• Experience withAddepar, Black Diamond,Axys, APX, Orion, Archway,Solovis,Masttroor similar wealth management platforms
• Experience with planning tools such aseMoney,MoneyGuideProor similar software
• Strong MS Excel & PowerPointskills
• Basic knowledge of database concepts, and any type of programming
• Working knowledge of Photoshop, HTML design, and/or similar tools
• Knowledge of various financial products and indices, particularly:
• Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
• Alternative investments
• Performance reporting calculations and methodologies
• HowFamily Offices, RIAs, investmentadvisors work
• Critical thinker, thatpossessesstrongproblem-solving skills andisabletosummarize information clearly and concisely, both written andverbal
• Collaborativeandableto thrive in a team environment while workingindependently
• Able to learn quickly and adapt to an expanding environment

The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Affi... employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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As set forth in iCapital Network ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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