Client Delivery Leader for Complex Implementations

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Life insurance

Pet Insurance

Employee discounts

Paid holidays

Job summary

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead delivery for complex software implementations and production readiness. The role requires hands-on technical leadership, deep customer interaction, and the ability to coordinate internal teams around commitments, risks, and client outcomes.

You will translate technical details into clear client-facing explanations, manage escalations, and guide teams across engineering, QA, architecture, DevOps,

Qualifications

• Understand software architecture, deployment pipelines, and production support at a practical level.
• Experience communicating with customers, explaining technical implementations, and addressing delivery concerns.
• Ability to coordinate cross-functional teams across engineering, QA, architecture, DevOps, product, and services.

Responsibilities

• Lead client delivery for complex software implementations, integrations, deployments, upgrades, and production readiness.
• Maintain hands-on fluency across the software stack to assess feasibility, deployment readiness, and operational risk.
• Translate technical details into clear client-facing explanations of delivery impacts, risks, and timelines.

Skills

Executive leadership

Client delivery leadership

Cross-functional coordination

Strong communication

Job description

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead delivery for complex software implementations and production readiness. The role requires hands-on technical leadership, deep customer interaction, and the ability to coordinate internal teams around commitments, risks, and client outcomes.

You will translate technical details into clear client-facing explanations, manage escalations, and guide teams across engineering, QA, architecture, DevOps,