Client Delivery Leader, Banking Operations & Compliance

Scale; Edina (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Scale is seeking a Client Delivery Leader responsible for managing back-office deposit and payments operations. You will lead a team while ensuring efficient operations, compliance with regulations, and a positive customer experience.

This role requires strong knowledge of banking products, a continuous improvement mindset, and robust project management skills. The ideal candidate will promote teamwork and problem-solving within their team to achieve operational excellence.

Qualifications

• 5+ years related experience and/or training in banking operations.
• Strong ability to identify waste and opportunities for improvement.
• Ability to foster teamwork and collaboration.

Responsibilities

• Oversee daily operations of deposit operations team.
• Ensure positive customer experience and address employee issues.
• Conduct quality checks and ensure compliance with regulations.

Skills

Banking products and regulations knowledge

Continuous improvement mindset

Project management skills

Teamwork and collaboration

Problem-solving ability

Education

College degree or equivalent experience

Job description

Scale is seeking a Client Delivery Leader responsible for managing back-office deposit and payments operations. You will lead a team while ensuring efficient operations, compliance with regulations, and a positive customer experience.

This role requires strong knowledge of banking products, a continuous improvement mindset, and robust project management skills. The ideal candidate will promote teamwork and problem-solving within their team to achieve operational excellence.