Client Delivery Associate

NewtonX; New York (NY); On-site; USD 65,925 - 80,575; Full time

Benefits offered by this job

Excellent medical, dental, and vision insurance

401k match with immediate vesting

Paid time off including vacation and parental leave

Health savings/flexible savings account

Pre-tax commuter benefits

Job summary

NewtonX is seeking a Client Delivery Associate in New York to support our rapid growth. This entry-level role connects clients with business professionals, facilitating high-impact research projects and ensuring client satisfaction. Ideal candidates will have problem-solving skills, a client service orientation, and a bachelor's degree.

We offer competitive compensation at $73,250 base salary plus bonuses and a robust benefits package. Join us in a collaborative and positive culture.

Qualifications

• 0–2 years of professional work experience.
• Strong communication and writing skills.
• Ability to work independently and under pressure.

Responsibilities

• Facilitate connections between clients and experts.
• Assess the specific knowledge of requests and onboard clients.
• Prioritize tasks in a fast-paced environment.

Skills

Problem-solving

Communication

Client service orientation

Ability to learn quickly

Education

Bachelor’s degree in a relevant field of study

Job description

About NewtonX

NewtonX is a B2B insights company trusted by the world’s most innovative companies to make high‑stakes decisions with confidence. We combine a verified network of business professionals with AI‑powered research tools to deliver research intelligence faster, more precise, and more defensible than traditional methods.

Our clients include Google, Microsoft, TikTok, DoorDash, Stripe, and Coinbase. Our research has been cited by Fortune, Forbes, TechCrunch, Adweek, and the Wall Street Journal.

NewtonX has raised $47M from investors including Two Sigma Ventures, Third Prime, XFund, and Citi Ventures.

About the Role

NewtonX is looking to hire its next Client Delivery Associates to support our rapid growth and connect NewtonX clients to world‑leading professionals. This role is a great entry point into future opportunities at our quickly growing company and provides a general business toolkit.

The Client Delivery Associate works with world‑class companies and clients, including multiple Fortune 500 companies and top tech and management consulting firms, to understand their needs and deliver high‑impact research projects that help them uncover insights to answer their toughest business questions.

In this role you will

• Facilitate connections between clients and experts through our marketplace
• Understand the granular needs of the clients and help them design their knowledge request
• Assess in detail the specific knowledge of the request and onboard them to the platform
• Prioritize and multi‑task in a fast‑paced environment with clients and experts covering all imaginable sectors of expertise, geographies, etc.
• Learn about new technologies, industries, topics daily and find ways to codify the requests into NewtonX’s knowledge graph
• Learn new things, mentor and share knowledge with team members
• Be a client partner and ensure our client stakeholders maintain their trust in NewtonX as the go‑to B2B research partner of choice

Ultimately, you will be driving the core value of the company: connecting experts to clients. This foundational role will enable you to progress quickly within NewtonX towards commercial and/or operational leadership.

Who you are

• 0–2 years of professional work experience
• You love challenging the status quo
• You enjoy solving problems and providing creative solutions to difficult challenges
• You enjoy learning (you will learn about topics as broad as AI and as narrow as IoT in Retail in Thailand)
• You think on your feet and roll with the punches when things change (no day is the same!)
• You enjoy team collaboration, communication, listening, and advocating
• You communicate clearly, write well, succinctly, and effectively your thoughts
• You work independently and efficiently with minimal direction and under pressure
• You are smart, quick–thinking, thoughtful, and resourceful
• You have a strong client service orientation; confidence, professionalism, and a can‑do attitude to deliver great service
• You have a bachelor’s degree in a relevant field of study

If the profile above describes you and your passions, we’d love to hear from you!

What we offer

• Compensation: $73,250 base salary + performance bonus + benefits package
• Development: Career advancement and training opportunities
• Comprehensive Benefits: Excellent medical, dental, and vision insurance
• Retirement: 401k match with immediate vesting
• Perks: Health savings/flexible savings account and pre‑tax commuter benefits
• Work‑Life Balance: Paid time off: vacation, holidays, sick, and parental leave
• Great Culture: A diverse, collaborative, and positive culture where we invest in and celebrate each other’s success (happy hours, team projects, and retreats)

Visa sponsorship is not available for this role.

NewtonX is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.