Client Delivery Advocate - Associate

iCapital

Salt Lake City (UT)

Hybrid

USD 75,000 - 85,000

Full time

5 days ago

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Benefits offered by this job

Equity

Annual bonus

Retirement plan

Healthcare and dental

Unlimited PTO

Job summary

iCapital is seeking a Client Delivery Specialist Associate to join the Data Solutions team in Salt Lake City. You will set up and maintain financial software, assist clients with issues, and support ad-hoc projects.

This role blends finance and technology and requires 3–5 years in a related field plus a Bachelor's degree. The base salary is $75,000–$85,000, with equity, a bonus program and a comprehensive benefits package.

Qualifications

Bachelor's degree required in a related field.
3–5 years of experience in a client service or wealth management setting.
Strong understanding of financial instruments and wealth management policies.

Responsibilities

Analyze portfolio performance results and explain findings.
Perform account level reconciliation and resolve breaks and errors.
Create custom reports and support client onboarding and training.
Configure client setups, including new accounts and asset classifications.
Collaborate with clients and partners to resolve data issues.

Skills

Customer service

Relationship building

Analytical skills

Problem solving

Team collaboration

Attention to detail

Learning quickly

Education

Bachelor's degree

Tools

Addepar

Black Diamond

Axys

APX

Orion

Archway

Solovis

Masttro

eMoney

MoneyGuidePro

MS Excel

PowerPoint

HTML design

Photoshop

Job description

iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology.

Responsibilities

Financial reporting and data aggregation tools:
Analyze and explain portfolio performance results.
Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
Perform analysis of private equity and hedge fund statements for input into the system
Work with clients and partners to resolve data issues.
Develop and strengthen client relationships:
Help manage client onboarding, client account setup and training and day-to-day support and issue management.
Software maintenance and setup:
Perform system setup and configuration, new client setup, new financial account and asset set-up and classification.
Create custom reports based on client-specific needs.
Liaise with the vendor partners for enhancements, and system and data issues.
Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
Assess and act upon client and company needs proactively.

Qualifications

3-5 years of experience in a related field
Bachelor's degree from an undergraduate program
Excellent customer service skills and the ability to foster and maintain effective relationships
Strong understanding of financial instruments
Experience with RIA/Wealth management policies, procedures, and client service
Experience working with wirehouses or custodians
Organized and self-motivated with the ability to prioritize tasks and meet deadlines
Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
Comfortable with technology, software tools, and applications:
Able to learn new software quickly
Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
Strong MS Excel and PowerPoint skills
Basic knowledge of database concepts, and any type of programming
Working knowledge of Photoshop, HTML design, and/or similar tools
Knowledge of various financial products and indices, particularly:
Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
Alternative investments
Performance reporting calculations and methodologies
Portfolio management and rebalancing
How Family Offices, RIAs, and investment advisors work
Critical thinker, that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbal
Collaborative and able to thrive in a team environment while working independently
Able to learn quickly and adapt to an expanding environment

The base salary range for this role is $75,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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