Client Data Manager - Transit Homeless Outreach

Socket.dev; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health plans and dental options

Paid vacation and holidays

403(b) retirement plan with employer-m

Tuition assistance

Job summary

BRC is seeking a detail-oriented Program Data Coordinator to oversee program-wide case management databases and serve as a liaison for data quality and reporting. You will manage AWARDS, DHS CARES, and MTA Homeless Database usage and support staff with training and technical assistance.

Responsibilities include developing staff trainings, preparing reports, and ensuring data accuracy across daily, monthly, and quarterly submissions to funders.

Qualifications

• Bachelor's degree required and strong organizational skills.
• Excellent time management with attention to detail and accuracy.
• Proficient in Microsoft Excel, Access, Word, PowerPoint; SPSS is a plus.
• Strong written and verbal communication skills.
• Interest in homelessness, mental health, or substance abuse.

Responsibilities

• Develop and distribute targeted materials to staff covering training, policies and procedures, and related topics.
• Conduct introductory trainings for new staff and advanced trainings for AWARDS and CARES.
• Facilitate technical assistance for database users.
• Customize database functionalities to improve efficiency and usefulness.
• Prepare program reports comparing casemanagement data to internal monthly and funder reports.
• Perform other related duties as assigned.

Skills

Data management

Training

Communication

Attention to detail

Data quality

Education

Bachelor's degree

Tools

Excel

Access

Word

PowerPoint

SPSS

Job description

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!

DUTIES & RESPONSIBILITIES:

Responsible for all aspects of overseeing and supporting the program- wide case management databases. Also include serving as a program liaison for various clientdatabases, andassistingwith data quality assurance processes. Databases include, AWARDS, DHS CARES, and MTA Homeless Database

Responsibilities include:

• Develop and distribute targeted materials to staff covering basic training, policies and procedures, and related topics

• Conduct regular introductory trainings for new program staff, and ongoing specialized trainings for more advanced AWARDS and CARES

• Facilitate technicalassistancefor database users

• Customize database functionalities as necessary to ensure maximum efficiency and effectiveness of use

• Assistwith the preparation of program reports comparing key data from the casemanagement database to internal monthly reports. Program reports may include daily data reports, on-going placement tracking reports, monthly BRC reports, quarterly DHS reports and other reports as needed by either the funder or BRC.

• Perform other related duties as assigned

QUALIFICATIONS:

• Bachelor's degree.

• Excellent organizational and time management skills, with attention to detail,accuracyand pacing.

• Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of statistical software (e.g., SPSS) is a plus.

• Strong written and verbal communicationskills.

• Interest in issues relating to homelessness, mentalhealthand/or substance abuse.

• Work requires continual attention to detail in managing data, processinginformationandestablishingpriorities.

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents

• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time

• 403(b) retirement plan with BRC matching contributions

• Tuition assistance and a variety of career development and training opportunities

• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses

• Free resources for legal, financial, and personal support