Client Data Manager - Transit Homeless Outreach

Bowery Residents' Committee; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental plans

Paid vacation

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Personal support resources

Job summary

The Bowery Residents' Committee in New York seeks an individual for overseeing case management databases and supporting program staff. Responsibilities include database management, training, and generating program reports.

Successful candidates will possess strong organizational, communication, and computer skills, alongside a Bachelor’s degree. An interest in homelessness and mental health is also essential. The role offers a supportive team environment and meaningful work.

Qualifications

• Bachelor's degree required.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Interest in issues relating to homelessness and mental health.
• Work requires attention to detail in managing data.

Responsibilities

• Oversee program-wide case management databases.
• Develop materials to train staff on processes.
• Facilitate technical assistance for database users.
• Assist with preparation of program reports.
• Customize database functionalities as necessary.

Skills

Organization

Time management

Computer literacy

Communication

Attention to detail

Statistical software

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Microsoft Power Point

SPSS

Job description

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city –

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city –

Duties & Responsibilities

Responsible for all aspects of overseeing and supporting the program- wide case management databases. Also include serving as a program liaison for various client databases, and assisting with data quality assurance processes. Databases include, AWARDS, DHS CARES, and MTA Homeless Database

Responsibilities Include

• Develop and distribute targeted materials to staff covering basic training, policies and procedures, and related topics


• Conduct regular introductory trainings for new program staff, and ongoing specialized trainings for more advanced AWARDS and CARES


• Facilitate technical assistance for database users


• Customize database functionalities as necessary to ensure maximum efficiency and effectiveness of use


• Assist with the preparation of program reports comparing key data from the case management database to internal monthly reports. Program reports may include daily data reports, on-going placement tracking reports, monthly BRC reports, quarterly DHS reports and other reports as needed by either the funder or BRC.


• Perform other related duties as assigned

Qualifications

• Bachelor's degree.


• Excellent organizational and time management skills, with attention to detail, accuracy and pacing.


• Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of statistical software (e.g., SPSS) is a plus.


• Strong written and verbal communication skills.


• Interest in issues relating to homelessness, mental health and/or substance abuse.


• Work requires continual attention to detail in managing data, processing information and establishing priorities.

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents


• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time


• 403(b) retirement plan with BRC matching contributions


• Tuition assistance and a variety of career development and training opportunities


• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses


• Free resources for legal, financial, and personal support