Client/Customer Support Rep

Blitt & Gaines Law Offices; Vernon Hills (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Short-Term Disability

401(k) retirement plan

Professional Growth and Advancement

Job summary

Blitt & Gaines Law Offices, a leading debt collection law firm, seeks a Client Services Support Representative in Vernon Hills, IL. You will review assigned accounts, determine next actions, and ensure closures, settlements, and special-handling matters comply with client workflows.

You'll apply documented procedures, navigate multiple software systems, and maintain accuracy in a fast-paced, high-volume environment while collaborating with operations, compliance, and management.

Qualifications

• High school diploma or equivalent required.
• Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) required.
• Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.

Responsibilities

• Review accounts and determine the next appropriate action quickly and accurately.
• Apply proper coding and documentation based on established workflows.
• Handle closures, including verifying eligibility and updating statuses.
• Manage special-handling claims per client instructions and regulatory guidelines.
• Follow procedures and training materials to apply steps consistently.
• Collaborate with operations, compliance, and management to resolve issues.
• Maintain accuracy, productivity, and quality in a fast-paced environment.

Skills

Account review

Data entry

Microsoft Office

Process adherence

Education

High school diploma or equivalent

Tools

Workflow tools

CRM software

Job description

C. is a leading debt collection law firm with over 30 years of experience representing most of the nation’s largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.

At the heart of our firm are people—our clients, our employees, and the partnerships we build. The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client‑specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.

Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.

Apply proper coding and documentation based on established workflows for closures, settlements, and special‑handling matters.

Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.

Manage special‑handling claims in accordance with client‑specific instructions, escalation guidelines, and regulatory compliance.

Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.

Navigate multiple software systems, screens, and workflow tools efficiently.

Maintain required accuracy, productivity, and quality benchmarks in a fast‑paced, high‑volume environment.

Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.

Participate in team training sessions, cross‑training, and process‑improvement efforts as workflows evolve.

High school diploma or equivalent required; Proficiency with computers, data‑entry systems, and Microsoft Office (Excel, Outlook, Word) is required.

Prior experience in client services, administrative support, account review, or similar detail‑oriented roles preferred.

Ability to follow instructions and documented procedures precisely.

Paid Time Off (PTO) and Paid Holidays

• Medical, Dental, Vision, Life Insurance
• Short-Term Disability
• 401 (k) retirement plan
• Professional Growth and Advancement Opportunities

we are committed to a supportive, high-performance, and inclusive workplace.