Client Services Support Representative

Blitt-and-Gaines,-P.c.; Aurora (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

Comprehensive benefits package

Retirement plan (401(k))

Profit sharing

Growth opportunities

Job summary

Blitt and Gaines, P.C. is seeking a Client Services Support Representative to review accounts, determine next actions, and ensure compliance with client-specific workflows. The role focuses on closures, settlements, and special handling while maintaining accuracy and timely completion of tasks.

The ideal candidate will be detail-oriented, able to follow instructions, and comfortable working in a fast-paced environment. Strong teamwork and communication are essential for success.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word).
• Prior experience in client services, administrative support, or detail-oriented roles preferred.

Responsibilities

• Review accounts and determine the next action quickly and accurately.
• Apply coding and documentation for closures, settlements, and special handling.
• Process settlement approvals and documentation updates within required timelines.
• Collaborate with internal teams to resolve issues and clarify instructions.
• Maintain accuracy, productivity, and quality in a fast-paced, high-volume environment.

Skills

Detail-oriented

Time management

Written and verbal communication

Team collaboration

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Description

About Blitt and Gaines, P.C.

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation's largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.

At the heart of our firm are people-our clients, our employees, and the partnerships we build. Guided by our philosophy-Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence-we uphold integrity, respect, and fairness in every interaction.

Job Summary:

The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.

The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates.

Essential Duties:

• Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
• Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
• Process settlement approvals, documentation updates, and follow-up actions within required timelines.
• Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.
• Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance.
• Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.
• Navigate multiple software systems, screens, and workflow tools efficiently.
• Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment.
• Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.
• Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications.
• Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve.
• Ensure all work is completed reliably, consistently, and within expected timeline.

Requirements

Knowledge, Skills and Abilities:

• High school diploma or equivalent required; some college preferred.
• Proficiency with computers, data-entry systems, and Microsoft Office (Excel, Outlook, Word) is required.
• Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.
• Strong reliability and consistent attendance are essential.
• Comfort working in a fast-paced, high-volume environment with frequent updates and process changes.
• Ability to learn new systems, tools, and workflows quickly and apply them with confidence.
• Ability to follow instructions and documented procedures precisely.
• Effective written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to work effectively as part of a team.

What We Offer:

• Competitive base pay
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
• Short-term Disability401 (k) retirement plan
• Profit sharing
• Professional Growth and Advancement Opportunities