Client Coordinator - Transportation Insurance

International Association of Insurance Professionals (IAIP); Topeka (KS); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement and professional

Stock purchase opportunities

Generous time off

Charitable contribution match programs

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Coordinator to support the Transportation Insurance team in Topeka, KS. You will handle pre-renewal entries, issue binding documents, and process certificates of insurance, ensuring accuracy and compliance.

You will assist with mid-term policy services, respond to billing inquiries, and help grow into a Client Manager role within the Transportation department. This role emphasizes service excellence, multi-tasking, and strong communication.

Qualifications

• High school diploma or equivalent, required.
• 1+ years of experience in customer service, commercial lines insurance for a carrier or broker preferred.
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication.
• Proficiency in Microsoft office applications required.
• Must have the ability to work under pressure and multi-task.
• Property/Casualty license or ability to attain is required.

Responsibilities

• Assist with pre-renewal entries and communications, gather renewal updates, and assess carrier requirements.
• Assist the service team in issuing binding documents including the processing of Auto ID Cards, preparing templates and issuing certificates of insurance, and invoicing new and renewal policies.
• Review and prepare new and renewal policies for delivery, ensuring compliance with bind order instructions, checking company forms, and verifying coverage limits.
• Assist client with direct bill questions.
• Complete mid-term policy services, including receiving endorsement orders, submitting change requests to carriers, reviewing audits and endorsements, and resolving discrepancies with clients and carriers. Produce certificates of insurance and update the Agency Management System as necessary, including invoicing endorsements and audits and processing cancellations.
• Enter new business applications in the agency management system.
• Research and respond to client billing inquiries.
• Other duties as assigned to successfully complete role.

Skills

Customer service

Commercial lines insurance

Attention to detail

Organizational skills

Communication

MS Office

P&C license

Education

High school diploma

Tools

MS Office

Job description

Client Coordinator - Transportation Insurance

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Coordinator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

• Assist with pre-renewal entries and communications, gather renewal updates, and assess carrier requirements.
• Assist the service team in issuing binding documents including the processing of Auto ID Cards, preparing templates and issuing certificates of insurance, and invoicing new and renewal policies.
• Review and prepare new and renewal policies for delivery, ensuring compliance with bind order instructions, checking company forms, and verifying coverage limits.
• Assist client with direct bill questions.
• Complete mid-term policy services, including receiving endorsement orders, submitting change requests to carriers, reviewing audits and endorsements, and resolving discrepancies with clients and carriers. Produce certificates of insurance and update the Agency Management System as necessary, including invoicing endorsements and audits and processing cancellations.
• Enter new business applications in the agency management system.
• Research and respond to client billing inquiries.
• Other duties as assigned to successfully complete role.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High school diploma or equivalent, required.
• 1+ years of experience working in customer service, commercial lines insurance for a carrier or broker preferred.
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication.
• Proficiency in Microsoft office applications required.
• Must have the ability to work under pressure and multi-task.
• Property/Casualty license or ability to attain is required.
• The ideal candidate will possess the ability to grow their knowledge within this position and advance into roles increasingly integral to the Transportation department. This is a learning and skill-building role designed with the ultimate goal of growing into a Client Manager position.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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