Client Coordinator - Transportation Insurance

North American Transportation Management Institute; Topeka (KS); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is hiring a Client Coordinator for the Transportation Insurance team. You will support renewal processes, prepare and issue certificates of insurance, and manage policy changes with carriers and clients.

A detail-oriented approach and strong communication are essential in a role that blends client service with policy administration. The position offers a hybrid work arrangement, generous benefits, and opportunities to grow into a Client Manager role within the

Qualifications

• 1+ years in customer service, preferably in commercial lines insurance.
• Strong written and verbal communication skills.
• Detail oriented with excellent organizational skills.

Responsibilities

• Assist with pre-renewal entries and communications, gather renewal updates, and assess carrier requirements.
• Issue binding documents, prepare templates, issue certificates of insurance, and invoice policies.
• Review and prepare new and renewal policies for delivery, ensure compliance with bind order instructions and verify coverage limits.
• Assist clients with direct bill questions and mid-term policy services including endorsements and cancellations.
• Enter new business applications in the agency management system and respond to billing inquiries.

Skills

Customer service

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Client Coordinator - Transportation Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Coordinator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Coordinator on the Transportation team, you will:

• Assist with pre-renewal entries and communications, gather renewal updates, and assess carrier requirements.
• Assist the service team in issuing binding documents including the processing of Auto ID Cards, preparing templates and issuing certificates of insurance, and invoicing new and renewal policies.
• Review and prepare new and renewal policies for delivery, ensuring compliance with bind order instructions, checking company forms, and verifying coverage limits.
• Assist client with direct bill questions.
• Complete mid-term policy services, including receiving endorsement orders, submitting change requests to carriers, reviewing audits and endorsements, and resolving discrepancies with clients and carriers. Produce certificates of insurance and update the Agency Management System as necessary, including invoicing endorsements and audits and processing cancellations.
• Enter new business applications in the agency management system.
• Research and respond to client billing inquiries.
• Other duties as assigned to successfully complete role.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High school diploma or equivalent, required.
• 1+ years of experience working in customer service, commercial lines insurance for a carrier or broker preferred.
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication.
• Proficiency in Microsoft office applications required.
• Must have the ability to work under pressure and multi-task.
• Property/Casualty license or ability to attain is required.
• The ideal candidate will possess the ability to grow their knowledge within this position and advance into roles increasingly integral to the Transportation department. This is a learning and skill-building role designed with the ultimate goal of growing into a Client Manager position.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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