Client Coordinator - Lead (28847)

ExamWorks, Inc.; Oldsmar (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Client Coordinator-Lead to enhance their dynamic team. This remote position allows you to thrive in a fast-paced legal environment while providing essential support to clients and colleagues. You'll act as a senior advisor, managing inquiries and ensuring efficient operations. If you are passionate about the legal field and eager to make an impact in healthcare, this role offers a fantastic opportunity to grow your career while maintaining a healthy work-life balance. Join a team that values quality and compliance, and be part of a company committed to innovation and excellence in service.

Benefits

Remote Work

Flexible Hours

Paid Time Off

401k Plan

Qualifications

• 1-3 years of clerical experience or equivalent education.
• Understanding of HIPAA regulations and compliance.

Responsibilities

• Support client inquiries and ensure high-quality completion.
• Respond promptly to inquiries and assist with training.
• Maintain client relationships and ensure compliance.

Skills

Communication Skills

Attention to Detail

HIPAA Compliance

Clerical Experience

Team Collaboration

Education

High School Diploma

Job description

Job Details

Job Location: Oldsmar, FL

Position Type: Full Time

Salary Range: $28.00 - $33.00 Hourly

Travel Percentage: None

Description

If you're already a Paralegal, Legal Assistant or Office Manager in the claims world looking to supercharge your career in a fast-paced, dynamic environment, then we've got an exciting opportunity for you!

ExamWorks is seeking a Client Coordinator-Lead to join our team. In this role, you'll act as a senior team advisor and handle inquiries from doctors, attorneys, paralegals, and claim representatives regarding scheduling, report status, concerns, or general requests for information.

Why You’ll Love This Job:

• 100% remote—work from home where you’re most productive!
• Monday to Friday, 8:30am - 5:00pm EST—maintain a healthy work-life balance.
• Start immediately! We’re looking for someone ready to get trained and hit the ground running.

If you’re passionate about the legal field and interested in making an impact in healthcare, we’d love to have you on board.

Duties and Responsibilities:

• Support the department by ensuring client inquiries and product lines are completed efficiently and with high quality.
• Serve as a team advisor, answering questions and assisting with ongoing training.
• Respond promptly to inquiries from clients or their representatives regarding questions, report status, or concerns.
• Assist in resolving physician and customer complaints, escalating issues as needed.
• Use systems and databases to enter and retrieve client information.
• File and archive cases, ensuring accurate and current information in the database.
• Maintain client relationships and meet specific requirements.
• Provide backup support to team members.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Ensure compliance with all federal ERISA and state mandates.
• Provide insights on quality and compliance to management.
• Participate in developing policies and procedures for efficient operations.
• Engage in educational and training activities as required.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 1-3 years of clerical experience or equivalent education and experience.
• Experience supervising in a legal office preferred.
• Understanding of HIPAA regulations and compliance.
• Ability to follow instructions accurately.
• Attention to detail and commitment to quality.
• Excellent communication skills.
• Ability to work independently, prioritize tasks, and maintain confidentiality.
• Promote a positive team environment.

ExamWorks provides innovative healthcare services to clients including insurance carriers, law firms, and government agencies. We are an Equal Opportunity Employer offering competitive benefits, paid time off, and a 401k plan.