Client Coordinator - Lead (28847)

ExamWorks; Oldsmar (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Client Coordinator-Lead to join their dynamic team. This exciting role offers the flexibility of 100% remote work, allowing you to thrive in a productive environment while maintaining a healthy work-life balance. As a senior advisor, you will handle inquiries from various professionals, ensuring high-quality service and compliance with industry regulations. If you're passionate about the legal field and eager to make a significant impact in healthcare, this opportunity is perfect for you. Join a forward-thinking company that values diversity and offers competitive benefits.

Benefits

401k Plans

Paid Time Off

Competitive Benefits

Qualifications

• 1-3 years of clerical experience or equivalent education preferred.
• Understanding of HIPAA regulations and compliance required.

Responsibilities

• Support the department by ensuring all client inquiries are handled efficiently.
• Respond promptly to inquiries from clients regarding questions and report status.

Skills

Communication Skills

Attention to Detail

Time Management

HIPAA Compliance

Education

High School Diploma or Equivalent

Tools

Database Management Systems

Job description

Job Details

Job Location: Oldsmar, FL

Position Type: Full Time

Salary Range: $28.00 - $33.00 Hourly

Travel Percentage: None

Description

If you're already a Paralegal, Legal Assistant or Office Manager in the claims world looking to supercharge your career in a fast-paced, dynamic environment, then we've got an exciting opportunity for you!

ExamWorks is seeking a Client Coordinator-Lead to join our team. In this role, you'll act as a senior team advisor, handling inquiries from doctors, attorneys, paralegals, and claim representatives regarding scheduling, report status, questions, concerns, or general requests for information.

Why You’ll Love This Job

• 100% remote—work from home where you’re most productive!
• Monday to Friday, 8:30am - 5:00pm EST—a schedule that supports your work-life balance.
• Start immediately! We’re looking for someone ready to train quickly and hit the ground running.

If you're passionate about the legal field and interested in making a real impact in healthcare, we’d love to have you on board.

Duties and Responsibilities

• Support the department by ensuring all client inquiries and product lines are handled efficiently and with high quality.
• Serve as a team advisor, answering departmental questions and assisting with ongoing training.
• Respond promptly to inquiries from clients or their representatives regarding questions, report status, concerns, or information requests.
• Assist in resolving physician and customer complaints or quality issues, escalating to management as needed.
• Use systems and databases to enter and retrieve client or examinee information.
• File and archive cases appropriately.
• Verify and update client information in the database, ensuring compliance with guidelines.
• Maintain and strengthen client relationships by meeting their specific requirements.
• Provide backup support to team members as required.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Ensure compliance with all federal ERISA and state mandates.
• Offer insights on quality and compliance to management.
• Participate in developing and implementing policies for operational efficiency.
• Engage in educational and training activities as needed.
• Perform other duties as assigned.

Ready to bring your A-game and grow with us? Apply today and take the next step in your career!

Qualifications

• High school diploma or equivalent required.
• 1-3 years of clerical experience or equivalent education and experience preferred.
• Experience supervising in a legal office preferred.
• Understanding of HIPAA regulations and compliance required.
• Ability to follow instructions and respond accurately to management.
• Attention to detail and commitment to quality.
• Excellent communication skills—convey information clearly, listen effectively, and ask questions for clarification.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Maintain confidentiality at all times.
• Promote a positive, team-oriented environment.

ExamWorks provides innovative healthcare services, including independent medical examinations, peer reviews, and more. Our clients include insurance carriers, law firms, and government agencies, relying on us to verify claims and support healthcare needs.

We are an Equal Opportunity Employer, committed to diversity and inclusion, offering competitive benefits, paid time off, and 401k plans.