Client Coordinator

Whitecap Search; Miami (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Whitecap Search's Client, a national law firm, seeks a Client Coordinator to be the primary contact for clients and guide them through the claims and settlement process. The role requires organization, professionalism, and the ability to manage multiple priorities in a fast-paced legal environment.

You will deliver service by handling calls, coordinating with vendors, managing client correspondence, and maintaining accurate, confidential case records from intake to resolution.

Qualifications

• 1+ years of experience in a law firm, legal office, customer service, or administrative role preferred but not required.
• Excellent time management and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills with attention to detail.

Responsibilities

• Deliver exceptional customer service by handling incoming and outgoing client phone calls.
• Manage client correspondence and maintain professional communication throughout the life of each case.
• Collect, verify, validate, and upload client documentation into case management systems.
• Order medical records and coordinate with firm vendors as needed.
• Explain the settlement and claims process to clients, setting clear expectations and providing updates.
• Develop, maintain, and organize accurate case records.
• Ensure all information is handled with strict confidentiality.
• Perform other administrative and case-related duties as assigned.

Skills

Legal terminology

Client relations

Communication

Case management software

Confidentiality

Time management

Multitasking

Customer service

Tools

Case management software

Job description

Whitecap Search's Client, a national law firm,is looking for a Client Coordinator to join theirteam. In this role, you will serve as the primary point of contact for clients, providing exceptional service while guiding them through the claims and settlement process. The ideal candidate is organized, professional, and able to manage multiple priorities in a fast-paced legal environment.

Responsibilities

• Deliver exceptional customer service by handling incoming and outgoing client phone calls.
• Manage client correspondence and maintain professional communication throughout the life of each case.
• Collect, verify, validate, and upload client documentation into case management systems.
• Order medical records and coordinate with firm vendors as needed.
• Explain the settlement and claims process to clients, setting clear expectations and providing updates.
• Develop, maintain, and organize accurate case records.
• Ensure all information is handled with strict confidentiality.
• Perform other administrative and case-related duties as assigned.

Qualifications

• Quick learner with the ability to understand legal terminology, settlement processes, and related procedures.
• Comfortable learning and using legal case management software.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Strong verbal and written communication skills.
• Outstanding interpersonal and customer service abilities.
• Excellent organizational skills with strong attention to detail.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality while exercising sound judgment and discretion.
• 1+ years of experience in a law firm, legal office, customer service, or administrative role is preferred but not required.

Schedule: Onsite Monday-Friday
Pay:$22/hour
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