Client Coordinator

Sirius Staffing; Atlanta (GA); Remote; USD 21,000 - 26,000; Full time

Job summary

Sirius Staffing is seeking a Client Coordinator for a remote contract role. You will support clients, physicians, nurses, and authorized representatives by managing inquiries, documentation, data entry, and case coordination.

You will prepare and enter data, track cases, file records, and ensure high-quality service in line with regulatory and company standards. Collaboration with QA and other departments is essential for timely outcomes.

Qualifications

• Minimum typing speed of 40 WPM.
• HIPAA compliance training and adherence to standards.
• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage time efficiently.
• Clinical background is preferred.
• Proficiency with Word, Outlook, Excel and Internet.

Responsibilities

• Handle and respond promptly to inquiries from clients and client representatives regarding questions, status, concerns, or requests.
• Enter and retrieve client or claimant information in systems and databases.
• Maintain daily contact with QA department regarding workflow and report status.
• Contact providers for assignment and update the database.
• File and archive open and closed cases.
• Verify client information, guidelines, rules, and notes in the system.
• Work independently and with others to address and return cases promptly.
• Direct calls to other departments as needed.
• Perform clerical duties including typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and QA issues and report concerns to management.
• Ensure compliance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Skills

Typing 40 WPM

HIPAA compliance

Attention to detail

Communication skills

Interpersonal skills

Time management

Independent worker

General computer skills

Tools

Microsoft Word

Outlook

Excel

Internet

Job description

Sirius Staffing is hiring aClient Coordinatorfor aremote contractopportunity. This role supports clients, physicians, nurses, and authorized representatives by managing inquiries, documentation, data entry, and case coordination. Responsible for data preparation, entry, tracking, filing, and servicing inquiries;all duties must be handled with high-quality customer service and in full compliance with regulatory and company standards.

Pay Rate: $15-$19/hr BOE

Schedule:Monday-Friday, 8:30a-5P Eastern Time Zone (Overtime may be required based on volume and company needs)

Essential Job Functions

• Handle and respond promptly to inquiries from clients/client representatives regarding questions, report status, concerns, or general requests.
• Utilize systems and databases to enter and retrieve client or claimant information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update the database.
• File and archive open and closed cases.
• Verify client information, guidelines, rules, and notes are current in the system.
• Work independently and collaboratively to address, document, and return cases in a timely fashion.
• Direct calls to other departments as needed.
• Perform clerical duties including typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and QA issues, and notify management ofreportedconcerns.
• Ensure all practices comply with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications & Requirements

• Complete knowledge of general computer, fax, copier, scanner, and telephone operations.
• Knowledgeable of multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet.
• Minimum typing speed of 40 W.P.M.
• Ability to be trained and adhere to HIPAA regulations and compliance standards.
• Some clinical background required.
• Strong analytical, critical thinking, attention to detail, communication, and interpersonal skills.
• Accurate, thorough, highly responsible for the quality of work, and proactive in identifying improvements.
• Ability to follow instructions and management directions accurately.
• Able to work independently, prioritize activities, and use time efficiently.
• Able to maintain confidentiality and promote a positive team-oriented environment.
• Able to stay focused under distractions, work well under pressure/stressful conditions, and manage change or unexpected events appropriately.
• Ability to follow all company policies and procedures as they exist orare updatedover time.

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.