Client Consultant: Remote

GFI-Team Ikigai; Louisville (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Flexible work environment

Part-time and full-time paths

Job summary

GFI-Team Ikigai is seeking a Client Consultant in the United States, Kentucky, Louisville area. You will manage client inquiries, resolve issues, and help drive growth while advocating for client needs within the team.

The role emphasizes relationship building and proactive problem solving in a flexible, growth-focused environment with opportunities for part-time and full-time roles.

Qualifications

• Strong verbal and written communication skills.
• Experience in managing client relationships and inquiries.
• Entrepreneurial mindset with proactive problem-solving.
• Detail-oriented with growth-oriented attitude.

Responsibilities

• Handle client inquiries and resolve issues to maintain satisfaction.
• Contribute to business growth and client value through upsell/cross-sell opportunities.
• Advocate for client needs within cross-functional teams.
• Grow your business acumen within a collaborative environment.

Skills

Verbal communication

Written communication

Relationship management

Problem solving

Job description

Join GFI-Team Ikigai as a Client Consultant!

Who We Are

Welcome to GFI-Team Ikigai, where we're reshaping financial literacy across the globe. Our mission is to empower communities with state-of-the-art financial solutions and educational resources that redefine financial journeys. We thrive on innovation and entrepreneurial spirit, providing a flexible work environment that nurtures limitless growth potential. Be part of our dynamic team, and see your impact resonate around the world!

Your Unique Role

As a Client Consultant, you are the cornerstone of our client relationships, ensuring stellar service while building long-lasting connections. You'll handle inquiries, resolve issues, and contribute to business growth, all while advocating for our clients' needs within the team. Here, you'll grow your business acumen within a nurturing, growth-centric environment.

Key Objectives You’ll Master

• Client Satisfaction: Deliver unparalleled service and swiftly resolve any inquiries or issues.
• Relationship Building: Develop and foster trust and loyalty with our clients.
• Growth Champion: Identify chances for upselling and cross-selling that align with client goals.
• Team Collaboration: Work alongside cross-functional teams to ensure seamless client services.

Why Success Matters

• Become a coveted expert providing steadfast support as client needs evolve.
• Expand and nurture a client base with a focus on acquisition and relationship-building.
• Deliver awe-inspiring client experiences garnering positive feedback and satisfaction.
• Lead by mentoring peers, enhancing team capabilities.

Our Ideal Candidate

• Visionary communicators with outstanding verbal and written prowess.
• Detail-forward thinkers with a keen grasp of client relationship management.
• Entrepreneurially charged individuals eager to create meaningful impact.
• Proactive problem-solvers with an evergreen improvement mindset.

Perks & Benefits

• Personal growth opportunities within a culture focused on development, with potential earnings from $65k to $85k annually for part-time roles and prospects for full-time positions.
• Take advantage of a flexible work environment filled with advancement potential.
• Access both part-time and full-time career paths with us.

Objectives and Key Results (OKRs)

• Maintain customer satisfaction and trust at an all-time high.
• Slash client churn and maintain stellar renewal performance.
• Boost account value through strategic product/service expansion.
• Ensure operational reliability and contractual excellence.

Key Performance Indicators (KPIs)

• Boosted Client Satisfaction (CSAT) and/or NPS scores for assigned accounts.
• Reduced time-to-resolution for complaints, maintaining SLA compliance.
• Enhanced renewal rates and retention percentages for your portfolio.
• Amplified revenue from upsell/cross-sell opportunities.
• Decreased churn rate within assigned accounts.