Customer Solutions Specialist - Part Time

GFI-Team Ikigai; Ogallala (NE); Remote; USD 30,000 - 50,000; Part time

Benefits offered by this job

Flexible scheduling

Comprehensive online tools and training

Job summary

GFI-Team Ikigai is looking for a part-time Customer Solutions Specialist to join their team in Ogallala, Nebraska. In this remote role, you'll provide exceptional client service, educate clients on financial matters, and help them design personalized financial plans.

With a competitive pay range of $30,000 to $50,000 for part‑time work, you will enjoy flexible scheduling and comprehensive training. Join GFI Ikigai and help us make financial literacy accessible for everyone!

Qualifications

• Exceptional verbal and written communication skills.
• A U.S. citizen and 18 years or older.
• A Life Producer license within two weeks of hiring.

Responsibilities

• Be the primary contact ensuring client satisfaction.
• Educate clients on financial topics.
• Design personalized financial plans.
• Proactively identify upselling and cross-selling opportunities.

Skills

Verbal communication

Written communication

Customer service experience

Problem-solving

Negotiation skills

Tools

Salesforce

Job description

Job Title: Customer Solutions Specialist - Part Time at GFI Ikigai

About GFI Ikigai

At GFI Ikigai, we are a dynamic force committed to transforming communities by eradicating financial illiteracy. Our platform provides innovative online tools and top‑notch in‑house training designed for both personal and professional growth, opening doors to numerous career paths and ensuring financial independence is within reach for everyone.

About the Position: Customer Solutions Specialist

We are thrilled to welcome a motivated and enthusiastic individual to our team as a Customer Solutions Specialist. This part‑time role is pivotal in supporting our customers with stellar service and innovative solutions, all while maintaining and nurturing lasting relationships. As a primary contact for our esteemed clientele, you'll utilize your keen problem‑solving skills to provide cutting‑edge solutions that propel our clients towards financial well‑being. If you are passionate about making an impactful difference, this opportunity is tailor‑made for you!

Benefits

Join our team and enjoy the freedom of flexible scheduling tailored to your lifestyle. This entirely remote position equips you with comprehensive online tools and training, setting you up for leadership development and advanced opportunities in your career. With a competitive pay range of $30,000 - $50,000 for part‑time work, your dedication will be handsomely rewarded.

Primary Responsibilities

As a Customer Solutions Specialist, you will:

• Be the go‑to contact for our clients, ensuring total satisfaction and exceptional service.
• Communicate effectively and professionally with clients, providing timely and helpful responses to inquiries.
• Educate clients on financial topics, offering insights on business investments, insurance, retirement solutions, and savings strategies.
• Design personalized financial plans to help clients with budgeting, debt reduction, investing, and planning for retirement.
• Proactively identify opportunities to enhance account value through upselling and cross‑selling while maintaining high client satisfaction.

Requirements

To qualify, you must be 18 years or older, a U.S. citizen, and successfully complete a background check. Exceptional verbal and written communication skills are a must. Moreover, your adeptness with CRM systems like Salesforce for basic reporting will set you apart, as will your ability to decode account health metrics and translate them into insightful summaries. A Life Producer license is required within two weeks of being hired.

Preferred Qualifications

Having a background in customer service, leadership, or management will serve you well in this role. Experience in education, coaching, military, or as an elite athlete will also be considered valuable. An entrepreneurial spirit, self‑motivation, and a sincere desire to help people are traits we admire. Advanced skills in negotiation or technical problem‑solving will give you an edge.

Do you think you have the drive and dedication to make financial literacy accessible to everyone? Embark on an exciting journey with GFI Ikigai as a part‑time Customer Solutions Specialist and help us elevate financial security one client at a time. We eagerly await your application and are thrilled to embark on this mission towards success with you!