Client Concierge & Front Desk Pro — Growth & 401(k) Benefits

State Farm; Blacksburg (VA); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Job summary

State Farm Agent team member in Blacksburg, VA engages with the public to deliver friendly, professional service and to promote State Farm insurance and financial products. The role includes building relationships, following up with customers, and handling inquiries about eligibility, coverages, and billing in a team environment.

Employees pursue licensing, training, and growth within the agency, with compensation that combines salary and commission, plus benefits.

Qualifications

• Excellent communication skills, both written and verbal.
• Self-motivated and detail oriented.
• Proactive in solving problems and delivering service.
• Dedicated to customer service and collaborative work.
• Ability to relate to customers in a friendly manner.
• Team-oriented with good interpersonal skills.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Communication

Self-motivation

Detail oriented

Problem solving

Customer service

Team player

Relationship building

Job description

State Farm Agent team member in Blacksburg, VA engages with the public to deliver friendly, professional service and to promote State Farm insurance and financial products. The role includes building relationships, following up with customers, and handling inquiries about eligibility, coverages, and billing in a team environment.

Employees pursue licensing, training, and growth within the agency, with compensation that combines salary and commission, plus benefits.