Client Communications Director

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Remote work potential

Flexible hours

Professional growth opportunities

Collaborative environment

Job summary

Ladders is seeking a Client Communications Director to lead client communications strategy and messaging across channels. The role partners with senior leaders to translate complex information into client-friendly content and shape priorities that boost client engagement.

The position is remote for US-based candidates with no visa sponsorship available, offering a compensation range of $110,000–$130,000 annually.

Qualifications

• 10+ years of experience in client, customer, corporate, or marketing communications.
• Experience advising executives and senior leaders.
• Experience in insurance or client-service-intensive industries preferred.
• Proven ability to manage complex projects in a matrixed environment.

Responsibilities

• Lead the client communications strategy, ensuring consistency and clarity across all messaging.
• Translate complex information into relatable client-facing content.
• Own the content calendar and develop client newsletters based on feedback.
• Identify communication needs and priorities in partnership with business leaders.
• Plan and execute virtual client events, webinars, and related communications.
• Source and publish timely content through the client services newsroom.
• Analyze client feedback and engagement data to identify trends and recommendations.

Skills

Stakeholder management

Strategic communications

Content development

Executive advisory

Project management

Education

Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field

Job description

For our client, we are seeking a Client Communications Director to join the team of a leader in the Finance & Insurance space.

This role will lead client communications strategy with a focus on delivering clear, consistent, and engaging messaging across multiple channels. The position will translate complex information into client-friendly content, partner closely with business leaders, and help shape communication priorities that support stronger client engagement. It is well suited for a communications leader who can operate effectively in a matrixed environment and advise senior stakeholders with confidence.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 - $130,000 annually

Responsibilities

• Lead the client communications strategy, ensuring consistency and clarity across all messaging
• Translate complex information into relatable client-facing content
• Own the content calendar and develop client newsletters based on feedback
• Identify communication needs and priorities in partnership with business leaders
• Plan and execute virtual client events, webinars, and related communications
• Source and publish timely content through the client services newsroom
• Analyze client feedback and engagement data to identify trends and recommendations

Qualifications

• Bachelor's degree in communications, public relations, journalism, English, marketing, business, or a related field preferred
• 10+ years of experience in client, customer, corporate, or marketing communications required
• Experience in insurance or client-service-intensive industries preferred
• Proven ability to manage complex projects in a matrixed environment required
• Experience advising executives and senior leaders required

Benefits

• Development opportunities to enhance professional growth
• Collaborative work environment fostering cross-functional relationships
• Access to modern content and analytics tools for effective communication
• Involvement in strategic decisions impacting client engagement
• Potential for remote work and flexible hours

Our client is an equal opportunity employer.