Client-Centric Auto Service Advisor

Ken Garff Automotive Group; Murray, Northern (UT, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company match

Wellness Time Off

Year-end bonus (Garff Giveback)

Employee discounts on vehicle purchase

Job summary

Lexus of Murray, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, listen to service needs, provide estimates, and manage repair orders with precision.

The role requires using a Dealer Management System to access service history, schedule appointments, and communicate updates. Competitive pay and benefits accompany opportunities for growth within the Ken Garff family.

Qualifications

• Friendly and cooperative demeanor.
• Quick to connect and build relationships with others.
• Unselfish and approachable with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Review all completed work and recommendations and collect payments from customer.
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey to each customer.

Skills

Friendly demeanor

Relationship-building

Fast-paced work

Motivated

Analytical

Job description

Lexus of Murray, a Ken Garff Automotive Dealership, is seeking a Service Advisor to greet customers, listen to service needs, provide estimates, and manage repair orders with precision.

The role requires using a Dealer Management System to access service history, schedule appointments, and communicate updates. Competitive pay and benefits accompany opportunities for growth within the Ken Garff family.