Client Care Team - Referral Coordinator Floater

The University of Georgia; Athens (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of Georgia is seeking a Client Care Team - Referral Coordinator Floater in Athens. This dynamic role supports the Small Animal Hospital's smooth operations, serving as the primary link between clients and clinical staff. You must possess strong veterinary terminology knowledge and excellent customer service skills.

The position requires strong organizational abilities and effective communication with various stakeholders. Eligibility for this role requires a high school diploma and effective use of Microsoft Office. This is a full-time position with a starting date of May 24, 2026.

Qualifications

• Experience within an animal hospital setting.
• Advanced organizational skills for handling multiple priorities.
• Proven ability to maintain professional relationships with various stakeholders.

Responsibilities

• Respond to inquiries from referring veterinarians.
• Facilitate scheduling and appointment coordination.
• Oversee front desk admissions and provide outstanding client service.

Skills

Excellent customer service

Organizational skills

Veterinary terminology knowledge

Effective communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Vetview

Job description

Posting Information

• Posting Number: S15056P
• Position Title: Client Care Team - Referral Coordinator Floater
• Department: VetMed-VTH Admin Services
• Classification Title: Patient Referral Spec I
• Employment Type: Employee
• FLSA Status: Non-Exempt
• Full-Time Equivalent: 1.0
• Posting Date: 04/28/2026
• Proposed Starting Date: 05/24/2026
• Location: Athens Area
• Salary: Commensurate with experience.

Minimum Qualifications

High school diploma or equivalent.

Preferred Qualifications

• Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
• Possess advanced organizational skills in handling multiple priorities involving varying clinical unit expectations and processes on a daily basis.
• Proven experience in establishing and maintaining professional relationships with multiple stakeholders that include clients, referring veterinarians, clinical teams (faculty, interns, residents, supervisors and veterinary technicians) and administrative teams (peers in client care roles, supervision and upper level management).

Position Summary

Small Animal Client Services Floater is a dynamic role designed to support the seamless flow of the Small Animal Hospital Specialty Services. This position acts as the primary link between clients, referring veterinarians, and clinical staff. The successful candidate will remain highly adaptable, rotating among the admissions desk and client care team coordinator seats, managing referrals and appointments, and ensuring consistent, high-quality service across all small-animal departments.

Knowledge, Skills, Abilities and/or Competencies

• Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances.
• Ability to maintain effective collaborative relationships with faculty, staff, customers, students, and other stakeholders.
• Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other programs such as Vetview.
• Ability to operate and maintain a multi-line phone system as well as common office machinery such as a copier and printer.
• Proven knowledge of veterinary terminology.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.

Physical Demands

1. Lift and carry up to 15 pounds both assisted and unassisted.
2. Sit for long periods of time and use repetitive actions during the entire work day.
3. Deliver items throughout the Veterinary Teaching Hospital through the course of the day.

Other Requirements

• Is driving a responsibility of this position? No
• Is this a Position of Trust? Yes
• Does this position have operation, access, or control of financial resources? No
• Is having a P-Card an essential function of this position? No
• Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
• Does this position have Security Access? Yes

Duties / Responsibilities

Referral Management (35%)

Respond to inquiries from referring veterinarians to ensure a timely and accurate exchange of medical information. Utilize advanced knowledge of veterinary terminology to enter patient medical history and referral data directly into the hospital system. Utilize standard billing practices to develop and communicate medical cost estimates for various specialty services. Facilitate Vet-to-Vet consultations to help clinicians determine if specialty referrals are recommended for specific cases. Send and deliver text messages for medical staff as needed.

Specialty Appointment Coordination (35%)

Facilitate scheduling, including promptly and professionally responding to the multi-line phone system and coordinating appointments for designated specialty services. Strong computer skills and the ability to foster collaboration among various departments are essential for effective job performance. Accurately input client, patient, service, and clinician information into the VetView system to ensure a seamless flow of veterinary services throughout the hospital. Communicate with clients via email and phone to verify appointment details and provide clear, written pre-appointment instructions. Serve as a liaison between clients and medical staff, clarifying patient care through text messages or phone calls. Maintain composure and efficiency in fast‑paced and sometimes stressful situations. Demonstrate the ability to work productively within a team environment and manage time effectively to meet deadlines involving multiple units. Proficiency in veterinary terminology and a solid understanding of hospital operations are vital for success in this role.

Admissions & Front Desk Operations (20%)

Oversee the flow and efficiency of front desk admissions for the Small Animal Hospital. Provide outstanding client service as the primary point of contact for hospital clients, from initial check‑in through their visit. Responsibilities include checking in patients, updating patient and client demographic information in the electronic record, opening orders in the system, and notifying medical personnel of patient arrivals. Additional duties include accurately generating pre‑admissions, scheduling initial referral appointments, and booking follow‑up appointments to support client care team members. The role requires initiative and the ability to anticipate and efficiently resolve client needs. Perform other related duties as assigned.

General Administrative Support (10%)

Assist with various administrative tasks as required, maintaining the flexibility to support different small animal units during peak volume or staffing transitions.

Recruitment Contact

Name: Kris Mitchell
Email: [e-mail]

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).