Client Care Team - Referral Coordinator

University of Georgia; Athens (GA); On-site; USD 24,796 - 27,414; Full time

Job summary

The University of Georgia is looking for a Referral Coordinator for its Client Care Team in Athens, Georgia. This full-time position serves as the first point of contact for veterinarians, ensuring the accurate transfer of patient history to specialists.

The ideal candidate will have a high school diploma and 2 years of relevant experience, with strong customer service skills and veterinary terminology knowledge being essential. Responsibilities include managing calls and coordinating appointments.

Qualifications

• 2 years of related experience required.
• Experience in an animal hospital setting preferred.
• Ability to retain large amounts of information.

Responsibilities

• Respond to calls from referring veterinarians.
• Communicate referring veterinary diagnosis accurately.
• Enter patient medical data into the Vetview system.
• Create accurate medical cost estimates for clients.
• Coordinate appointments for specialty services.

Skills

Veterinary terminology

Customer service

Microsoft Office proficiency

Communication skills

Detail-oriented

Education

High school diploma or equivalent

Job description

Job Title

Referral Coordinator, Client Care Team

Location

Athens, Georgia (Athens Area)

Employment Type

Full Time, Employee

Salary

$18.00 - $19.90 per hour

Position Summary

First point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital. Ensures accurate and detailed medical history of each referred patient is available to VTH specialists while operating a busy telephone system. Utilizes advanced knowledge of veterinary terminology to communicate referring veterinary diagnosis and coordinate consultation. Decisions are based upon VTH policies and practices.

Responsibilities

• Respond to calls from referring veterinarians and VTH personnel in a timely and professional manner.
• Communicate referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation using advanced veterinary terminology.
• Enter patient medical data/history directly into the Vetview system while maintaining accurate communication with referring veterinarians.
• Work within VTH billing policies to develop accurate medical cost estimates for client/patient discussion and decision making.
• Apply knowledge of VTH procedures and protocols to routine and unique situations, ensuring all mandates are followed when initiating a referral.
• Support appointment desk activities by coordinating appointments for designated specialty services.
• Communicate with clients via email and phone to confirm appointment information, provide pre‑appointment instructions, and act as liaison between client and medical staff.
• Handle fast‑paced and sometimes stressful situations with calm demeanor and consistent proficiency.
• Act as dedicated client support person to facilitate resolution of client issues, mediate with clinicians, and improve client satisfaction and understanding of patient care.

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience.

Preferred Qualifications

• Experience within an animal hospital setting with advanced veterinary terminology used daily.
• Exceptional customer service skills.
• High level ability to retain large amounts of information for later recall.

Knowledge, Skills, Abilities & Competencies

• Proven knowledge of veterinary terminology.
• Proficiency with Microsoft Office and office machines such as fax, copier, scanner.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality with sensitive information.
• Ability to use computer technology for all applications to meet performance expectations.
• Ability to remember, organize, and consistently focus on large amounts of detail and draw appropriate conclusions.

Physical Demands

Involves lifting and carrying up to 15 pounds, both assisted and unassisted. Sit for long periods and perform repetitive actions during the entire work day. Walk and deliver items throughout the Veterinary Teaching Hospital; use of stairs and uneven surfaces is common.

Security Access

Yes

Employment and Trust Information

Position of Trust: Yes

Position does not involve driving, direct interaction or care of children under 18, or direct patient care.

Equal Opportunity Employer Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).