Client Care Supervisor: Growth, Care Plans & Relationships

Family Resource Home Care; Washington; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive salary plus bonus Incentiv

Comprehensive benefits (health, dental

Paid mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks vacation

11 paid holidays

Ongoing training and development

Company matching 401(k)

Operations Academy Training

Job summary

Family Resource Home Care in Skagit, WA is hiring a Client Care Supervisor to drive growth, oversee care plans, and build strong client relationships through in-home visits and close collaboration with branch staff.

The role focuses on sales, client engagement, and care-plan oversight, with Monday–Friday 8 AM–5 PM and 25% office work, 75% client visits. A valid driver’s license and reliable vehicle are required.

Qualifications

• 2+ years in sales/marketing or business development in healthcare/home care.
• Excellent written and verbal communication.
• Customer-focused with a passion for quality care.
• Willing to visit clients in their homes.
• Valid driver''s license and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well‑being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Sales experience

Communication

Customer focus

Relationship building

Teamwork

Home visits

Driver's license

Job description

Family Resource Home Care in Skagit, WA is hiring a Client Care Supervisor to drive growth, oversee care plans, and build strong client relationships through in-home visits and close collaboration with branch staff.

The role focuses on sales, client engagement, and care-plan oversight, with Monday–Friday 8 AM–5 PM and 25% office work, 75% client visits. A valid driver’s license and reliable vehicle are required.