Pet Resort Supervisor

Digs Dog Care; Burnsville (MN); On-site; USD 60,000 - 72,000; Full time

Job summary

WoofDah! with Digs Dog Care seeks a Supervisor to guide daily operations across a premium dog care resort. You will lead teams, coach staff across playrooms, grooming, and front desk, and ensure safety, cleanliness, and top‑notch guest service.

Partners in safety and hospitality, you’ll drive seamless shifts and strong client relationships. Join a people‑centric team that values accountability, transparency, and exceptional care for every dog, client, and teammate.

Qualifications

• Experience leading and coaching teams across departments.
• Strong communication with clients and teammates.
• Ability to manage shifts, safety protocols, and logs.
• Willingness to work variable hours including weekends.

Responsibilities

• Lead daily huddles and assign shift responsibilities across departments.
• Serve as the on‑duty point of contact for teammates and clients.
• Coach and develop staff to uphold safety, service, and hospitality standards.
• Ensure execution of safety, cleaning, and care protocols throughout the shift.
• Handle client concerns with empathy and relay client instructions clearly.

Skills

Leadership

Team development

Communication

Client service

Job description

About this position

About WoofDah! with Digs Dog Care

WoofDah! is part of Digs Dog Care, a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

The Supervisor position is a hands-on leader who supports the daily operations of the resort and ensures an exceptional experience for every dog, client, and teammate. This role bridges the front and back of house, maintaining smooth communication between teams and upholding Digs’ standards for safety, service, and hospitality. Supervisors model our values — Do the Right Thing, Improve Every Day, Give Transparency & Take Ownership, and Show Unreasonable Hospitality — while coaching teammates, solving problems in real time, and reinforcing a culture of accountability and care.

Responsibilities

• Leadership & Team Support
• Lead daily huddles and assign shift responsibilities across departments.
• Serve as the on-duty point of contact for teammates and clients.
• Coach and develop Pack Leaders, Pack Members, Kennel Techs and Front Desk teammates through feedback and real-time problem-solving.
• Foster a positive, professional, and collaborative environment.
• Operational Oversight
• Ensure execution of all safety, cleaning, and care protocols throughout the shift.
• Monitor daily labor staffing, occupancy, scheduling flow, and resource allocation across playrooms, grooming, and front desk.
• Responsible for ensuring daily open/close checklists are adhered to, and all cleanliness standards are met
• Support medication administration, meet & greets, and incident response as needed.
• Complete shift reports and communicate key updates to leadership.
• Client Service & Communication
• Resolve client concerns promptly and with empathy.
• Ensure all client instructions are clearly communicated to the Pack Leaders, Kennel Tech, and Front Desk teams.
• Represent Digs’ hospitality standards with professionalism and warmth.
• Lead Meet & Greets with potential new customers
• Training & Compliance
• Reinforce Digs’ SOPs, safety policies, and behavior protocols.
• Support onboarding and training of new teammates.
• Ensure accuracy in checklists, records, and logs.

Qualification

• Animal Care Knowledge & Experience
• Prior experience working with animals in a professional setting, with familiarity in animal behavior, handling, and basic health needs
• Comfortable handling dogs of all sizes and temperaments
• Ability to recognize signs of distress or illness and manage minor injuries or emergencies; pet CPR/first aid certification is a plus, but not required
• Knowledge of health and sanitation standards to maintain a clean, safe environment for animals and people
• Leadership & People Development
• Experience training and supervising staff in animal handling, safety, and customer service
• Ability to motivate and guide a team, deliver constructive feedback, and uphold high standards of care
• Pet-Parent Centric Approach
• Committed to delivering exceptional service to pet parents with professionalism and empathy
• Experience handling client inquiries, addressing concerns, and maintaining positive relationships
• Business Acumen
• Understanding of basic facility operations and ability to ensure shifts run efficiently
• Ability to multitask and make quick, informed decisions in a high-energy environment
• Adaptability & Resilience
• Calm and composed under pressure, including pet emergencies and difficult pet parent interactions
• Adaptable to changing circumstances and varying personalities while maintaining a positive, professional attitude
• Willingness to work variable hours, including weekends, evenings, and holidays
• Communication & Influence