Client Care Specialist/Medical Assistant

Tueller Counseling; Idaho Falls (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Tueller Counseling in Idaho Falls is seeking a Client Care Specialist/Medical Assistant to provide excellent customer service in person and over the phone while supporting Counselors, Community Workers and Medical Providers. As needed, may provide intake services, including checking-in clients and obtaining vitals.

The role involves greeting clients, checking in, verifying information, updating the EHR, answering calls, handling insurance verification, scheduling support, and assisting with

Qualifications

• Must be 18 years or older
• Certification as a Medical Assistant
• Detail-Oriented/Organizational Skills
• Professional and friendly with public
• Experience in Excel, Word, and Google
• Excellent customer/client service

Responsibilities

• Be on time for work according to the work approved schedule.
• Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed.
• Scan any documentation received into the EHR accurately.
• Answer phones, deliver messages and address any issues that may arise.
• Read and respond to emails daily.
• Check voicemail and address any messages throughout the day.
• Assist with calling and collecting co-pays.
• Verify insurance information daily for clients.
• Assist the Scheduling Department with any needs.
• Assist the Billing Department by closing your billing batch daily and with any other needs.
• Assist with making reminder calls for Intake/Renewal appointments.
• Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc.
• Assist with setting up appointments.
• Assist with other office responsibilities as assigned.
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320.
• Maintain all required documentation for employee file including a current enhanced background check.
• As needed, may provide intake services, including checking-in clients and obtaining vitals

Skills

Detail-oriented

Organizational skills

Professional and friendly with public

Customer service experience

Tools

Excel

Word

Google

Job description

Description

Title:

Client Care Specialist/Medical Assistant.

Purpose:

Provide excellent customer service both in-person and over the phone. Act as a support and resource for Counselors, Community Workers and Medical Providers. As needed, may provide intake services, including checking-in clients and obtaining vitals.

Qualifications:

• Must be 18 years or older
• Certification as a Medical Assistant
• Detail-Oriented/Organizational Skills
• Professional and friendly with public
• Experience in Excel, Word, and Google
• Excellent customer/client service

Schedule:

8am-5pm, Monday - Friday, availability to cover occasional shifts until 6pm or 8pm preferred

Department:

Office

Supervised by:

Office Manager

Positions supervised:

None

Location:

Primarily Idaho Falls, may assist in Rigby or Rexburg office (as assigned on the work approved schedule)

Requirements

Job functions, responsibility and authority:

• Be on time for work according to the work approved schedule.
• Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed.
• Scan any documentation received into the EHR accurately.
• Answer phones, deliver messages and address any issues that may arise.
• Read and respond to emails daily.
• Check voicemail and address any messages throughout the day.
• Assist with calling and collecting co-pays.
• Verify insurance information daily for clients.
• Assist the Scheduling Department with any needs.
• Assist the Billing Department by closing your billing batch daily and with any other needs.
• Assist with making reminder calls for Intake/Renewal appointments.
• Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc.
• Assist with setting up appointments.
• Assist with other office responsibilities as assigned.
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320.
• Maintain all required documentation for employee file including a current enhanced background check.
• As needed, may provide intake services, including checking-in clients and obtaining vitals