Client Care Specialist/Medical Assistant

Tueller Counseling Inc; Idaho Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Tueller Counseling Inc seeks a Client Care Specialist/Medical Assistant to deliver outstanding front-desk support, handle intake, check-ins, vitals, and assist counselors and providers in Idaho Falls.

This full-time, on-site role involves greeting clients, collecting information, managing scheduling and billing, data entry in the EHR, insurance verification, and maintaining office operations with occasional travel to Rigby or Rexburg as scheduled.

Qualifications

• Must be 18 years or older.
• Certification as a Medical Assistant.
• Detail-Oriented/Organizational Skills.
• Professional and friendly with public.
• Experience in Excel, Word, and Google.
• Excellent customer/client service.

Responsibilities

• Be on time for work according to the approved schedule.
• Greet clients and assist with check-in, balances, and paperwork.
• Scan documentation into the EHR accurately.
• Answer phones, deliver messages, and address issues.
• Read and respond to emails daily; check voicemails.
• Assist with co-pays and verify insurance daily.
• Support Scheduling and Billing departments as needed.
• Maintain office cleanliness and assist with setting up appointments.

Skills

Customer service

Public interaction

Organization

Punctuality

Tools

Excel

Word

Google Workspace

Job description

Description

Title: Client Care Specialist/Medical Assistant.

Purpose: Provide excellent customer service both in-person and over the phone. Act as a support and resource for Counselors, Community Workers and Medical Providers. As needed, may provide intake services, including checking-in clients and obtaining vitals.

Qualifications

• Must be 18 years or older
• Certification as a Medical Assistant
• Detail-Oriented/Organizational Skills
• Professional and friendly with public
• Experience in Excel, Word, and Google
• Excellent customer/client service

Schedule

8am-5pm, Monday - Friday, availability to cover occasional shifts until 6pm or 8pm preferred

Department

Office

Supervised by

Office Manager

Positions supervised

None

Location

Primarily Idaho Falls, may assist in Rigby or Rexburg office (as assigned on the work approved schedule)

Requirements

Job functions, responsibility and authority

• Be on time for work according to the work approved schedule.
• Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed.
• Scan any documentation received into the EHR accurately.
• Answer phones, deliver messages and address any issues that may arise.
• Read and respond to emails daily.
• Check voicemail and address any messages throughout the day.
• Assist with calling and collecting co-pays.
• Verify insurance information daily for clients.
• Assist the Scheduling Department with any needs.
• Assist the Billing Department by closing your billing batch daily and with any other needs.
• Assist with making reminder calls for Intake/Renewal appointments.
• Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc.
• Assist with setting up appointments.
• Assist with other office responsibilities as assigned.
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320.
• Maintain all required documentation for employee file including a current enhanced background check.
• As needed, may provide intake services, including checking-in clients and obtaining vitals