Client Care Specialist II - Medical Back Office

Redemption Psychiatry LLC; Gilbert (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Redemption Psychiatry LLC seeks a CCS II to support clinic operations, room patients, and assist providers. responsibilities include obtaining vitals, coordinating care letters, and handling patient documents and communications.

The role requires performing opening and closing procedures, managing charts, referrals, and documentation, while maintaining HIPAA compliance and delivering strong customer service to patients and staff.

Qualifications

• Minimum 1 year of relevant experience expected.
• Experience in an outpatient medical office required.
• High School diploma or equivalent required.
• Graduation from an accredited college, university, or trade school with a degree, license, or certificate in a relevant field preferred.
• Must possess superior written and verbal communication skills.
• Ability to speak, read, and write English fluently.
• Proficiency in using a Windows computer and Microsoft Office products.
• Must adhere to HIPAA and HIITECH guidelines.

Responsibilities

• Master all tasks and responsibilities of CCS I.
• Opening procedures; prepare for first patient 15 minutes prior to appointment.
• Prepare patient charts two days prior to scheduled appointment.
• Call new patients who have not completed their measures.
• Check CSPMP for all adult and new patients the day prior.
• Obtain patient vitals (BP, pulse, respirations, height, weight).
• Perform medication reconciliation prior to rooming patients.
• Enter provider details for each patient (PCP, referrals).
• Create/sign/fax patient documents (ROI, referral letters, CoC).
• Obtain signatures for Controlled Substance Agreements where applicable.
• Regularly check email throughout the day.
• Forward medication concerns, refills, and prior authorization requests.
• Closing procedures; ensure cleanliness and secure premises.
• Provide courteous customer service to all patients.

Skills

Communication skills

English fluency

Windows/Microsoft Office

HIPAA compliance

Education

High School diploma or equivalent

College degree or certificate preferred

Tools

Microsoft Office

Job description

Description

Overview:

Responsible for obtaining patient’s vital signs and rooming patients or seating patient in a waiting area for providers as appropriate, answering incoming phone calls, assist with checking in/out patients and other duties of the CCS I when needed, complete Coordination of Care letters, School Notes, and assist with the completion of FMLA paperwork, and other duties as needed.

Main Responsibilities:

The CCS II will work as a part of the clinic team to ensure that patients receive the best possible customer service. The CCS II will act as an assistant to providers as assigned.

• Master all tasks and responsibilities of CCS I
• Opening procedures (ensure cleanliness in common areas/offices, check restrooms and be prepared for the first patient 15 minutes prior to the appointment)
• Prepare all patient charts two days prior to the scheduled appointment
• Call New Patients who have not completed their measures
• Check CSPMP for all adult patients and all new patients, the day prior
• Obtain patient vitals (BP, Pulse, Respirations, Height & Weight)
• Medication Reconciliation performed prior to rooming patients
• Obtain and enter primary care physician, referral source and other provider for each patient
• Create/Sign/Fax patient related documents (Release of Information, Referral Letters, Coordination of Care, etc.)
• Obtain signature for "Controlled Substance Agreement" from all patients or parent/guardian if prescribed a controlled substance
• Regularly checking @rpsych e-mail throughout the day
• Forward medication concerns and refills and prior authorization requests to the appropriate staff.
• Closing procedures (ensure cleanliness throughout the provider offices and M.A. station, take out the trash throughout the offices, and ensure all doors are locked prior to leaving premises)
• Other duties as assigned
• Present appropriate, courteous customer service to all patients present or on the telephone

NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job‑related duties requested by their supervisor.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum 1 year of relevant experience required
• Experience in an outpatient medical office required
• Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
• High School diploma or equivalent required
• Must possess superior written and verbal communication skills
• Ability speak, read, and write English fluently required
• Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
• Must adhere to HIPAA and HIITECH guidelines at all times