Patient Care Technician II - Orthopedics

CHRISTUS Health; Santa Fe (NM); On-site; USD 34,000 - 48,000; Full time

Job summary

CHRISTUS Health in Santa Fe, NM seeks a Medical Assistant to warmly greet patients, obtain demographics and insurance details, and schedule appointments. You will perform vital signs and basic point-of-care testing, document histories, and assist clinicians in the exam room to support efficient patient care.

The role requires completion of a MA program with BLS/CPR and related experience. The position is full-time on-site with opportunities to contribute to quality care and patient satisfaction.

Qualifications

• Graduates of accredited nursing assistant, EMT, or medical assistant programs.
• BLS through American Heart Association and CMA certification required.
• Minimum one year of in-patient or medical office experience preferred.

Responsibilities

• Greet patients on the phone and in person and assist with check-in/out.
• Register and interview patients to collect demographic and financial information; schedule appointments.
• Conduct vital signs and basic testing; document results and maintain quality control.
• Access Epic and other practice management systems to schedule patients and retrieve records as needed.
• Assist nurses and providers in patient care and support clinic operations.

Skills

Vital signs

PHI/HIPAA

Communication

Teamwork

Independent initiative

Computer skills

Epic familiarity

Education

High School Diploma or GED

Certified Medical Assistant program

Tools

Epic

Job description

Summary:

Responsible for greeting patients on the phone and in the clinic in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment. Other responsibilities may include returning messages, scheduling follow up tests, referrals and prior authorizations. Assists patients, nurses and providers in patient care in the clinic setting. Performs vital signs, and obtains history of chief complaint for visit. Performs various Point of Care Testing and documents assuring quality control for each test completed.

Responsibilities:

• Greets patients, escorts patient into exam room, and performs vital signs, weight and height, and obtains history of chief complaint for visit. Completes documentation appropriately in patient chart.
• Reports relevant information requiring immediate attention to nurse or provider.
• Responsible for stocking supplies in assigned physician's examination rooms.
• Works within the clinic’s scope of practice.
• Assists with patient check in and check out as needed.
• Completes annual and core competencies required for scope of practice.
• Performs various Point of Care testing procedures and documents completely and legibly assuring quality control for each test completed.
• Appropriately takes direction from charge individual within the scope of practice during emergency situations.
• Documents and reports malfunctioning equipment and disturbing incidents that occur in clinic to Manager.
• Maintains infection control standards by clean-up of specified equipment and areas as assigned; takes out biohazard bags from exam rooms at the end of the clinic day and disposes of waste.
• Attends and actively participates in staff meetings/activities regularly.
• Completes annual Health Stream and HIPAA online training modules. Attends classes in safety and infection control, in addition patient care conferences or in-services for new equipment, processes and procedures.
• Preserves patient personal health information to ensure a true record of the patient’s clinic visit.
• Demonstrates effective competency of care, comfort and safety related to age of patient.
• Performs all front desk tasks such as meeting and directing patients, answering the phone, making patient appointments.
• Accesses Epic and other applicable practice management systems to schedule patients and obtain documentation and other patient data as required to support practice activities and processes.
• Acts as a resource to office staff. Uses skills and experience to anticipate requirements and guide activities of less experienced staff.

Requirements:

Education:

• High School Graduation or GED. Successful completion of an accredited nursing assistant, EMT, or medical assistant program of study.

Certification/Licenses:

• BLS issued through American Heart Association and Certified Medical Assistant certification required.

Skills:

• Outstanding Service Excellence skills to guarantee quality patient care and patient satisfaction
• Knowledge and skill to obtain vital signs and PHI
• Strong organizational skills; excellent verbal, written and interpersonal communication skills required
• Ability to work collaboratively with others
• Ability to work independently, asserts initiative on performance improvement opportunities
• Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software.

Experience:

• A minimum of one year of in-patient or medical office experience including direct patient preferred.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time