Client Care Specialist I

Cedar House; Bloomington (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

403b Retirement Plan matched at 1:1 up

Employee Assistance Plan

Vacation 2 weeks

Sick Leave 48 hours

12 paid Holidays

Job summary

Cedar House Life Change Center seeks a dedicated staff member to support individuals through intake, bed management, and ongoing documentation. You will monitor beneficiary wellbeing, report changes to case managers, and ensure attendance at groups.

The role requires strong confidentiality and trauma-informed care, with driving duties and transport as needed. Qualified candidates may hold CPR/First Aid/AED certification and current registrations with CAADE/CADTP/CCAPP, aiming to maintain

Qualifications

• Registered under an accredited drug and alcohol certification program (CAADE/CADTP/CCAPP preferred).
• Completed twelve years of education or GED.
• Maintain CPR/First Aid/AED.
• Maintain current registrations with CAADE/CADTP/CCAPP.

Responsibilities

• Conduct intake with all beneficiaries, including forms and orientation.
• Manage bed assignments.
• Maintain documentation in beneficiary records (intake notes, case notes, discharge notes, shift reports).
• Observe and report beneficiary behavior to case managers and document in charts.
• Ensure beneficiaries attend meetings and groups as able.
• Oversee self-administration of medication.
• Provide transportation of beneficiaries as needed.

Skills

Confidentiality laws

Communication

Trauma-informed care

Team player

Crisis management

Education

CPR/First Aid/AED

CAADE/CADTP/CCAPP registration

High school diploma or GED

Tools

HER system

Job description

Description

Why You'll Love Us:

The staff at Cedar House is passionate and dedicated to improving the lives of those suffering from substance use disorders. They have uncompromising integrity and the ability to maintain the strictest confidentiality. We are a high-energy, enthusiastic, respectful team who values the ideas and opinions of others.

Salary range for this position is $23.00 - $28.50 / Hour.

We offer the following benefits:

• Medical/Dental/Vision/Life Insurance
• 403b Retirement Plan Company matched at $1: $1 up to 6% of Annual Salary
• Employee Assistance Plan
• Vacation 2 weeks accrued per year initially, then incrementally more with longevity.
• Sick Leave - 48 hours.
• Holidays - 12 paid per year.

Job Functions:

• Conduct intake with all beneficiaries, including CalOMs forms, consent forms, ROI, and assessments, as well as orientation to the program.
• Manage bed assignments.
• Maintain documentation in the beneficiary record, which includes intake notes, updated case notes, discharge notes, and shift reports.
• Receive briefing from prior shift personnel on recent developments.
• Observe and report beneficiary behavior to case managers and document in the beneficiary chart as well as shift report in HER.
• Ensure beneficiaries attend all meetings and groups if physically able.
• Conduct walk-throughs of facility and beneficiary rooms every 30 minutes and provide documentation of walkthroughs.
• Monitor and record vitals of withdrawal management beneficiaries as instructed, as well as conduct 30-minute close watch observation and document in the beneficiary record.
• Provide quality service to clients as required by Cedar House Life Change Center, State, and County Requirements.
• Maintain timely and reliable attendance.
• Oversee the self-administration of medication.
• Provide transportation of beneficiaries as needed.
• Driving Requirements
  • Hold a valid California Driver's License
  • Four years of driving experience
  • Must be at least 21 years of age
  • No more than one at-fault accidents in the last three years
  • No more than three moving violations in the last three years
  • No major violation in the last 3 years
• Answer telephones.
• Perform life-saving measures when needed to protect the lives of Cedar House clients and employees.
• Consistently applies trauma-responsive practices to promote safety, trust, and healing.
• Required to train or assist in the trainings of co-workers as needed.
• Perform other duties as assigned or required.

Requirements

Qualifications

• Be registered upon hire under an accredited drug and alcohol certification program, CAADE, CADTP, or CCAPP (preferred).

Experience

Education

• Complete continuing education and trainings as required by Cedar House, County, and State mandates.
• Completed twelve years of education or have a GED.
• Enroll and complete a drug studies certificate program.
• Maintain current CPR/First Aid/AED.
• Maintain current registration with CAADE, CADTP, or CCAPP.

Knowledge/Skills/Abilities

• Knowledgeable of Confidentiality laws, policies, and procedures.
• Knowledgeable about referral procedures.
• Maintain a professional demeanor at all times.
• Must understand the nature of alcohol/drug addiction and the recovery process.
• Ability to address stressful situations in a calm manner and be able to communicate in a positive way.
• Ability to work with diverse groups of people.
• Resourcefulness and strong problem-solving skills.
• Uncompromising integrity and ability to maintain the strictest confidentiality.
• Champions the mission, culture, and objectives of the organization.
• Demonstrates value and respect for all employees and clients.
• High energy and enthusiasm.
• Performs effectively as a team player.
• Values the ideas and opinions of others and routinely collects their input as part of the decision-making process.

PHYSICAL REQUIREMENTS

The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform these functions.

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. They will also need to move around inside the office occasionally to access filing cabinets, office machinery, medical supplies, etc. The employee must be capable of operating a computer and other productivity machinery. There may be occasions where the employee needs to climb up or down a ladder or equipment and position themselves to maintain files in file cabinets and necessary medical supplies. It is essential for the employee to communicate information and ideas clearly so that others can understand. They must also be able to provide accurate information in these situations. The employee should be able to observe details at close range and occasionally move boxes weighing up to 40 pounds (individually) for various reasons. Additionally, the employee may need to work around or be exposed to outdoor weather conditions.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable Individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is not exposed to weather conditions.
• The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.