Client Care Specialist – Full-Time with PTO & Benefits

Zoom Tan; Naples (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life and disability insurance

Three weeks PTO

Job summary

Zoom Tan is hiring a Customer Service Representative to work in our Corporate Office in Naples, Florida. The position starts at $20.00 per hour, with higher pay possible for experience.

Full-time staff receive a comprehensive benefits package including health, dental, vision, matched 401(k), and Life and Disability Insurance, plus 3 weeks PTO annually. Ideal candidates will have excellent verbal and written communication skills and the ability to manage multiple software platforms.

Qualifications

• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Experience with working in multiple software platforms simultaneously.
• Possess the ability to make appropriate decisions and remain calm and courteous at all times.
• Be able to work well within a team environment and individually.

Responsibilities

• Serving as the primary point of contact for our clients to provide information, and assist in resolving issues.
• Receive a high volume of inbound calls; record the details of calls and the actions that were taken.
• Refer any unresolved issues to the Customer Service or Salon Support Manager for investigation and resolution.
• Perform various office tasks such as copying forms, mailing client correspondence and other duties as assigned.

Skills

Verbal communication

Written communication

Multi-software experience

Decision making

Team player

Job description

Zoom Tan is hiring a Customer Service Representative to work in our Corporate Office in Naples, Florida. The position starts at $20.00 per hour, with higher pay possible for experience.

Full-time staff receive a comprehensive benefits package including health, dental, vision, matched 401(k), and Life and Disability Insurance, plus 3 weeks PTO annually. Ideal candidates will have excellent verbal and written communication skills and the ability to manage multiple software platforms.